Fever is a technology platform that connects people with live events and cultural experiences worldwide. We are looking for a dedicated qualified to support our CRM and customer engagement initiatives across multiple channels.

Meet the Team

The Marketing & Growth team is one of the largest and most dynamic at Fever, driving visibility, engagement, and business impact across the company. We combine strategy, creativity, and data to connect millions of people with unforgettable experiences.

CRM

The CRM team builds lasting relationships with our users from the first encounter. By analysing customer behavior and mapping the entire lifecycle, we craft personalized communications, special offers, and data‑driven insights to strengthen loyalty and improve every interaction.

The Role

You will support the development and execution of CRM and customer engagement initiatives. Your focus will be on optimizing customer communications and retention activities, ensuring campaigns are performance‑driven and aligned with business objectives while delivering a consistent, effective customer experience.

What You’ll Do

- Activate customer data to develop and execute an end‑to‑end CRM strategy and communications plan, focusing on email, push notifications, and in‑app messages.
- Continuously refine multi‑channel communications and develop retention strategies to deliver an outstanding customer experience, staying up‑to‑date with the latest CRM best practices.
- Support the CRM Manager in defining the customer lifecycle, contact strategies across all touch‑points, and key client segments to improve targeting and program effectiveness.
- Own the tracking, analysis, and reporting of all campaigns, ensuring clearly defined success metrics and providing weekly/monthly reporting and ad‑hoc deep dives.

Who You Are





- 2–3 years minimum experience in Digital Marketing and CRM within mobile and web environments.
- Experience with Salesforce Marketing Cloud, as well as other ESPs such as Mailchimp or SendGrid.
- Proficient in HTML and skilled in copywriting.
- Capable of developing and optimising CRM flows to drive revenue and leveraging consumer behavioural, lifestyle, transactional, and demographic data to deliver relevant marketing insights.
- Commercially savvy, analytical, data‑driven, and experienced in A/B testing and dynamic templates.
- Organised, responsible, proactive, and able to prioritise and manage a high pace of work.
- Fluent in English and able to foster teamwork and keep the team motivated.

Why You’ll Love It Here

- Attractive compensation package.
- 40 % discount on all Fever events and experiences, plus a free Candlelight voucher.
- Superannuation: Fever contributes 12 % of your gross salary.
- Private health insurance with GU Health, up to 2750 AUD annual premium covered.
- ClassPass membership for gym and wellness access, up to 39 credits per month.
- Language learning support: English and Spanish lessons.
- Hybrid work setup with home‑office flexibility and central office locations (Sydney, Melbourne).
- A dynamic international team of young, talented professionals.

Thank you for considering joining Fever. We cannot wait to learn more about you!

Fever is committed to creating an inclusive and diverse workplace where everyone's background and ideas matter. We welcome candidates of all races, ethnicities, genders, gender identities, religions, sexual orientations, disabilities, and other protected characteristics. Please apply if you are a fit for the role.

To accommodate applicants, please let our Talent team know if you require any assistance during the selection process.

For more information on how we use your personal data, read the Candidate Privacy Notice.

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📌 Senior CRM Specialist (Melbourne)
🏢 Fever
📍 Melbourne