Purpose
As Head Concierge, you will embody the essence of hospitality, entrusted with the task of taking our guests' experiences to recent heights. Your passionate direction will ignite the Concierge team's drive to consistently provide exceptional customer service. With a leadership style, that is not only supportive but also fun and stylish, injecting a sense of enjoyment into every day.

Primary Responsibilities

Foster genuine connections with guests, making them feel valued and comfortable during their stay
Facilitate the on boarding process for new team members, ensuring they are equipped with the necessary skills and knowledge to excel in their roles
Maintain an atmosphere of positivity, exuding an unwavering "can-do" attitude
Lead the Concierge team collaboratively,



jointly crafting unforgettable service experiences
Approach guest challenges like an intrepid explorer, relentlessly seeking solutions that ignite smiles
Assist guests with transport and travel arrangements, luggage delivery, storage, parking and valet services

Skills and Experience

Experience as a Concierge, ready to flex your leadership skills and take the next step in your career

The knack for juggling multiple tasks, thriving under pressure, and quick thinking to address issues or guest concerns is a must
Willingness to embrace a flexible rotating roster, including evening, weekend and public holiday shifts as required

📌 Head Concierge (Sydney)
🏢 Accor
📍 Sydney