The Commercial Operations Coordinator is responsible for providing general business support across operational, logistical, and program-related activities, ensuring tasks are completed accurately, efficiently, and in accordance with business requirements. The role is responsible for coordinating administrative processes, maintaining accurate records and reporting, supporting cross-functional activities, and assisting with the successful delivery of key business initiatives and operational objectives.

This position requires a flexible, dynamic, and team-oriented approach, with the ability to adapt to changing business priorities and operational needs. The successful candidate will be expected to provide support across various functions as directed by their line manager, contributing to a collaborative and high-performing work environment.

Key Responsibilities

1.Purchasing and procurement growth and support

- Coordinate purchase order activities.

- Maintenance of data integrity relating to purchasing and procurement.

- Provide reporting and administrative support for inventory, purchasing, and supply chain activities.

2.Operational and customer service growth and support

- Support the monitoring and execution of business activities across customer service and operational functions.

- Identify process improvements that enhance efficiency, prioritisation, customer responsiveness and commercial output.

- Maintain accurate records, systems and documentation to support customer service, commercial activity, quality compliance and operational continuity.

- Support the Customer Service team to ensure customer enquiries, quotes, issues and follow-ups are managed accurately and within agreed timeframes.

- Execution,



support and administration of export activities.

3.Program and project coordination growth and support:

- Execution, support and administration of program activities for any existing and new projects and programs as directed by line managers.

4.Teamwork growth and support:

- Provide support to the Commercial Operations team to improve customer experience, quote quality, communication standards and issue resolution.

- Support training and education for current and future personnel in relation to quoting, customer communication, product knowledge, process requirements and compliance expectations.

- Promote teamwork, accountability, knowledge sharing and a customer-focused mindset while working constructively with internal teams to resolve customer, supplier and operational issues

Skills and Competencies

- Tertiary qualification in Business, Commerce, Operations Management, Supply Chain, Logistics, Project Management, or a related discipline is preferred.

- Strong computer literacy, with the ability to quickly learn and confidently use ERP systems, databases, and online business portals.

- Ability to build trusted relationships with customers and internal cross-functional teams.

- Sound understanding of quality, compliance, GWP, GDP and SOP requirements within a business environment.

- Solid organisational capability with the ability to manage priorities, follow-up actions, and operational requirements in a fast-paced environment.

- Excellent written and verbal communication skills, including the ability to provide clear updates and communicate effectively.

- Commitment to continuous improvement, teamwork, customer service excellence and responsible business growth.

📌 Commercial Operations Coordinator (Gosford)
🏢 Orspec Pharma
📍 Gosford