About the Role

Prospect Hill is seeking an experienced and hands-on House Manager / SIL Team Leader to oversee 2 Supported Independent Living homes across Townsville. This leadership role combines participant support, staff mentoring, quality oversight and operational accountability to ensure exceptional outcomes for both participants and teams

This is a key leadership role where you will be the consistent on-the-floor presence across homes, ensuring participants receive safe, respectful and high-quality support while guiding and mentoring support workers in their day-to-day practice.

You will play a vital role in maintaining stability, routines and quality across services, working closely with the Chief Operating Officer, Compliance Manager, roving management team and central administration support.

Key Responsibilities

Participant Support & Daily Operations

- Provide direct support with all activities of daily living including personal care, domestic tasks, medication assistance, manual handling, behaviour support, transport and meal preparation

- Coordinate and attend medical and community appointments

- Implement and monitor individual support plans, behaviour support plans and risk management strategies

- Maintain accurate documentation including progress notes, incident reports, shift handovers and participant records

- Liaise professionally with families, guardians and key stakeholders

Team Leadership & Mentoring

- Provide on-shift leadership, guidance and practical support to support workers

- Model best practice, professionalism and consistent routines across homes

- Mentor and support staff development through coaching and reinforcement of policies and procedures

- Build a positive, accountable and team-focused culture

Quality, Safety & Compliance

- Ensure homes operate in line with NDIS Practice Standards and organisational requirements





- Complete regular home compliance checks in collaboration with the Compliance Manager

- Conduct OHS inspections and ensure actions are followed through

- Identify and escalate risks early to maintain participant safety and service quality

How You’ll Be Supported

You will be supported by a robust central leadership and operations team, allowing you to focus on quality, consistency and participant outcomes.

- Direct reporting line to the COO

- Ongoing support from the Compliance Manager

- Central rostering and administration team

- Regular training, guidance and operational support from Head Office

About You

You are a calm, reliable and hands-on leader who thrives in a dynamic SIL environment.

You take pride in building strong teams, maintaining high standards, and ensuring participants receive consistent, person-centred support.

Essential Requirements

- Experience in disability support (SIL experience highly regarded)

- Experience mentoring, leading or supervising staff

- Strong organisational and communication skills

- Current NDIS Worker Screening Check

- Current First Aid & CPR

- Valid Driver Licence and reliable vehicle with comprehensive insurance

- Unrestricted Australian work rights

Desirable

- Certificate III/IV in Individual Support (Disability) or similar

- Understanding of NDIS Practice Standards, incident reporting and OHS compliance

Pay & Roster

- SCHADS Level 3.1 + applicable allowances

- Full-time Monday–Friday roster aligned to participant needs

- Typical shifts: 9am–5pm

- Optional weekend shifts by agreement

- No active nights or sleepovers

Apply Now

If you are a reliable, hands-on leader who values quality care, team development and consistent service delivery, we would love to hear from you.

Please submit your resume and a brief cover letter addressing:

- Your experience in SIL or similar environments

- Your approach to balancing leadership with hands-on support

An example of how you’ve supported a team member to improve their prac

📌 House Manager (SIL) | Lead a Team That Changes Lives (Townsville)
🏢 Prospect Farm Accommodation
📍 Townsville