The Strategic Account Manager owns the long‑term success, retention, and commercial growth of the company's largest and most complex enterprise client accounts. Acting as a trusted commercial advisor, the role focuses on building deep, multi‑stakeholder relationships at the executive level to align software solutions with overarching client business goals.
What You’ll Do
- Drive the long‑term retention and commercial growth of a high‑value portfolio consisting of the company's most complex enterprise client accounts.
- Establish and shape deep, multi‑stakeholder relationships at the executive level to anchor the business as a core strategic partner.
- Develop and execute comprehensive joint success plans that tie platform value directly to client financial and operational objectives.
- Lead structured business reviews to consistently demonstrate return on investment and uncover strategic expansion pathways.
- Own and mitigate portfolio renewal risk by accurately forecasting outcomes and coordinating cross‑functional mitigation frameworks.
- Influence portfolio expansion by identifying and driving upsell, cross‑sell, and advanced technology adoption initiatives.
- Manage complex, multi‑stakeholder commercial negotiations to maximize net revenue retention and secure portfolio value.
- Champion the client's voice internally by partnering with product and operational leadership to resolve complex systemic issues.
- Design replicable account management playbooks and strategic frameworks to uplift collective team capabilities and portfolio health.
- Oversee the maintenance of high‑integrity commercial records, pipeline metrics, and data tracking to inform executive decision‑making.
What You’ll Bring
- Executive presence with the ability to influence and persuade senior leadership and C‑suite stakeholders.
- Advanced commercial acumen with a proven ability to model return on investment and tie software capabilities to business outcomes.
- Strong negotiation and contract management skills to navigate multi‑stakeholder commercial environments.
- Exceptional cross‑functional orchestration capabilities to align internal resources around client needs.
- Data‑driven analysis skills to evaluate portfolio health metrics and identify expansion opportunities.
- Complete knowledge and full understanding of enterprise account management and customer success methodologies within a SaaS framework.
- Deep understanding of operational workflows, efficiency gaps, and technology integration in complex organizational structures.
- Understanding of net revenue retention strategies and proactive risk‑mitigation frameworks.
What We Can Offer You
- Novated leasing via salary packaging.
- Employee Assistance Program (24/7 confidential support on relationships, bereavement, finances).
- Generous Parental Leave Program.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Talent Referral Program – get rewarded for referring a friend to join our team.
- Casual dress and relaxed office environment.
- Fun team camaraderie and events.
- Opportunities for career progression and development.
- Diverse training & internal networking opportunities across all of our product lines.
- Service recognition awards.
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best‑of‑class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Chance. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply.
Please note, no agencies will be accepted in the recruitment of this role.