Front Office Reception / Guest Services Agent

Casual Position | Quest Cheltenham | Cheltenham VIC 3192 Quest Cheltenham is seeking a motivated and customer-focused Front Office Reception / Guest Services Agent to join our small, dynamic team on a casual basis.

This is a hands-on role within a close-knit environment where teamwork, initiative, and reliability are essential. You will play a key part in delivering exceptional guest experiences while supporting a small team that works collaboratively across all areas of the business.

About the Role

As a Casual Front Office Reception / Guest Services Agent, you will:

- Welcome and check in guests promptly and professionally
- Respond to guest enquiries and requests efficiently and courteously
- Assist guests with local area information, directions, and general support
- Maintain accurate guest records and process financial transactions
- Work closely with the Sales team to convert accommodation enquiries
- Assist with site inspections, catering, and conferencing requirements
- Coordinate couriers, mail, and maintain office supplies
- Ensure the reception area is clean, organised, and professionally presented
- Support team members across operations as required

In our small team environment, flexibility and initiative are essential. You must be confident multitasking, managing your time effectively, and prioritising tasks in a fast-paced setting.

About You

To be successful in this role, you will have:
- 1–2 years' experience in a customer service or hospitality role (front office experience preferred)
- Strong communication and interpersonal skills with a friendly and professional approach




- Excellent time management and organisational abilities
- The ability to work independently while contributing positively to a small team
- Proficiency in Microsoft Office and hotel Property Management Systems (PMS)
- Experience with any hotel Property Management System (PMS) is required
- Experience with any Property Management System (PMS) is acceptable
- Experience handling cash and processing payments
- A strong commitment to delivering outstanding guest service
- Availability across rostered hours: AM (7am–3pm) and PM (2pm–10pm) shifts
- Availability to work a rotating roster, including evenings, weekends, and public holidays
- Causal hours: Min 3 shifts per week
- Full working rights in Australia
- RSA or willingness to obtain

Reliability, flexibility, and a proactive attitude are critical in this casual role.

What We Offer

At Quest Cheltenham, you will be part of a supportive, team-oriented, and energetic workplace where your contribution truly matters. We offer:
- Competitive annual remuneration
- Opportunities for growth within the Quest network
- Discounts on accommodation at Quest properties across Australia
- Ongoing training and development

About Us

Quest Cheltenham is part of the Quest Apartment Hotels group - Australia's largest and fastest-growing apartment hotel operator, with over 170 properties across Australia and New Zealand. As a locally owned and operated property, we pride ourselves on service excellence and creating memorable guest experiences. If you enjoy working in a small, fast-paced team environment and are available to work evenings, weekends, and public holidays, we would love to hear from you.

Apply now to join the Quest Cheltenham team.

📌 Quest Cheltenham - CASUAL, Front Office Reception/ Guest Services Agent
🏢 Quest Cheltenham
📍 Cheltenham