Rail Replacement Coordinator ? Locations: North East England (station-based roles) ? Contract Type: Zero-hours (flexible shifts) ? Pay Rate: £13.12 per hour About The Role We’re looking for enthusiastic and customer-focused Rail Replacement Coordinators to join our expanding team at Arriva Road Transport Services. In this dynamic, frontline role, you’ll be based at key train stations, ensuring rail replacement services run safely, smoothly, and efficiently. You’ll play a vital role in supporting passengers, coordinating transport providers, and responding to real-time changes to keep services on track.

Key Responsibilities Oversee the day-to-day delivery of planned and emergency rail replacement services

Support drivers and ensure vehicles meet required standards

Monitor service performance, ensuring timely arrivals and departures

Help maintain strong connections between rail and road services

Provide clear, helpful information to passengers

Manage boarding to ensure passengers travel on the correct services

Respond to disruptions such as delays, traffic, or incidents, adjusting services where needed





Work closely with control teams to resolve operational issues

Ensure safe and organised pick-up and drop-off areas

Carry out passenger counts and report service data

Record and escalate incidents, providing detailed feedback post-shift About You We’re looking for individuals who: Are flexible and happy to work varied shifts across different locations

Have excellent customer service skills and a positive, proactive approach

Thrive in fast-paced and changing environments

Communicate clearly and confidently with a wide range of people

Are team players who can also work independently

Align with our values: We care passionately, we do the right thing, and we make the difference What We Offer ✅ £13.12 per hour competitive pay

✅ Ultimate flexibility – choose when and where you work

✅ Chance to travel across the region and beyond

✅ Career progression within a growing, innovative organisation

✅ Paid holiday accrual

✅ Contributory pension scheme

✅ Access to our Employee Assistance Programme

📌 Rail Replacement Coordinators (Maitland)
🏢 Arriva Group
📍 Maitland