Introduction: Do you have a passion for dentistry, front desk coordination and bringing a smile to people’s faces? Then this is the role for you! We’re looking for a kind-hearted, organised, and passionate individual to join our close-knit team as a Reception Team Leader!

Our practice, nestled in the beautiful Manchester Unity Building, is more than just a workplace - it’s a place where we all come together to make a difference in our patients’ lives. This is a rewarding, full-time position that works alongside our senior managers to oversee and support multiple reception teams. This role combines hands-on reception duties with staff supervision, workflow coordination and cross-functional support to ensure smooth clinic operations and an effective patient flow.

The successful candidate will work full-time across 4 days instead of 5. Here’s What You’ll Be Doing: Helping our patients feel right at home from the moment they walk in, with a warm smile and kind words

Leading a wonderful team of over 10 receptionists, offering support and guidance to help them succeed and feel appreciated

Coordinating multidisciplinary treatment plans, making sure each patient’s care is seamless and well-organised

Assisting patients with appointments, claims, and accounts, always with a friendly, reassuring approach

Building meaningful, caring relationships with our patients, practitioners, and leadership team

Managing patient accounts and assisting with debt recovery in a gentle, professional way

Training new team members with patience, kindness, and encouragement as they settle into their roles

Provide operational support and leadership assistance across departments as required

Suggesting ways to improve processes, making things smoother and easier for everyone

Taking care of administrative tasks like data entry and mailing with a personal touch What We’re Looking For:



A genuine passion for helping others, and a heart that truly cares about making a difference in people’s lives

Experience leading a team in the dental or medical field A friendly, positive, and approachable nature that helps others feel comfortable

Strong communication skills, and the ability to build trust and rapport with patients and team members

Team-oriented with a supportive and solutions-focused mindset.

A desire to learn, grow, and develop in your role, and to help others do the same What We Offer: A super supportive, welcoming team that feels like a second family

Competitive pay, with flexibility based on your experience and the amazing things you’ll bring to the role

Room for growth and opportunities to develop your skills and career, with mentorship and guidance along the way

Training and ongoing support so you always feel confident and empowered in your role A chance to be part of a practice that truly cares about its patients and its team members, where everyone is valued

Work in a collaborative team that enables you to grow in a career whilst still maintaining work/life balance Who Are We: Smile Solutions, "Melbourne's Home of Dentistry"™, is located in the magnificent Manchester Unity Building in the heart of Melbourne's CBD. We occupy four entire levels, plus the tower, all of which are of great significance within the art deco movement and Australia's national architectural heritage. We are a multidisciplinary practice, home to 60 practitioners, 20 of which are board registered specialists in the fields of oral surgery, endodontics, orthodontics, periodontics and prosthodontics.

If you’re someone who loves making people feel cared for and is excited to be part of a team that’s all about support, positivity, and creating an amazing patient experience, we’d be so happy to meet you. Apply now with your CV and cover letter - we can’t wait to welcome you to our team!

📌 Reception - Team Leader (Melbourne)
🏢 Smile Solutions Melbourne
📍 Melbourne