Gippsland Specialist Clinic is a growing multidisciplinary specialist medical practice dedicated to delivering exceptional patient-centred healthcare across Gippsland. Our team includes specialists, allied health professionals and dedicated administrative staff working together to provide outstanding care in a welcoming, professional environment.

We are seeking an enthusiastic, compassionate and highly organised Receptionist & Administration Officer to become an integral member of our growing team.

This position is ideal for someone who enjoys interacting with people, thrives in a fast-paced healthcare environment and takes pride in providing exceptional customer service.

As the first point of contact for our patients, you will play a vital role in creating a positive experience from the moment patients contact or visit our clinic.

You will support our specialists and clinical staff through efficient administration, appointment coordination and patient communication while maintaining the highest standards of professionalism and confidentiality.

Key Responsibilities:

Reception

- Welcome patients, families and visitors in a warm and professional manner.
- Answer incoming telephone calls and manage enquiries efficiently.
- Respond to emails and online enquiries.
- Book, reschedule and confirm appointments.
- Register new patients and update patient information.
- Manage patient arrivals and departures.
- Collect consultation fees and process Medicare and EFTPOS transactions.
- Assist patients with portal registration and online forms.

Administration

- Process referrals and specialist correspondence.
- Manage incoming referrals and waiting lists.
- Scan, upload and organise clinical documents.
- Prepare patient files before appointments.
- Liaise with GPs, specialists, hospitals and allied health providers.
- Coordinate recalls, follow-up appointments and reminders.
- Assist with medical reports, letters and administrative requests.




- Maintain accurate electronic medical records.
- Support clinicians with day-to-day administrative requirements.

Essential Skills & Experience We are looking for someone who:

- Has excellent interpersonal and communication skills.
- Enjoys helping people.
- Is organised and able to prioritise multiple tasks.
- Has strong attention to detail.
- Is confident using computers and learning current software.
- Has excellent written and verbal English.
- Demonstrates professionalism, discretion and confidentiality.
- Can work both independently and collaboratively.
- Is reliable, punctual and adaptable.
- Possesses strong problem-solving abilities.

Desirable Experience Experience in any of the following would be highly regarded:

- Medical reception or healthcare administration.
- Specialist practice experience.
- General practice experience.
- Private hospital administration.
- Knowledge of Medicare and private billing.
- Electronic Medical Record (EMR) systems.
- Medical terminology.
- Secure messaging systems.
- HealthLink, PRODA or Medicare Online.
- Customer service or hospitality background.

Technology You'll Use You will receive training in our modern digital systems, including:

- Electronic Medical Record (EMR)
- Patient Portal
- Online appointment management
- Secure messaging
- Digital document management
- AI-assisted administrative tools
- Cloud-based communication systems

Personal Qualities We are looking for someone who is:

- Compassionate
- Friendly
- Positive
- Professional
- Honest
- Reliable
- Well presented
- Calm under pressure
- Patient focused
- A team player
- Eager to learn
- Takes initiative

What We Offer

- Competitive remuneration.
- Supportive multidisciplinary team.
- Modern purpose-built specialist clinic.
- Comprehensive training and ongoing support.
- Opportunities for career development.
- Exposure to innovative healthcare technology.
- Friendly workplace culture.
- Opportunity to make a genuine difference in patients' lives.

Pay: $52,880.00 – $85,416.60 per year

Work Location: In person

📌 Receptionist/Administrator (Sale)
🏢 GSC
📍 Sale