The Role

Ardour Milton Park Bowral have an exciting new opportunity for a Front Office Attendant to join our passionate team on a casual basis in Bowral, Southern Highlands. As a member of our Salter Brothers Hospitality team, you’ll play a key role in creating meaningful experiences for both our guests and teammates through thoughtful service, attention to detail, and a commitment to continuous improvement.

About Ardour Milton Park Bowral

Milton Park Country House Hotel & Spa in Bowral, NSW, has undergone a $10 million transformation and recently reopened in February 2026 as Ardour Milton Park Bowral, the very first flagship in our new Ardour Hotels & Estates collection.

Nestled on a secluded hilltop woodland just under two hours from Sydney, Ardour Milton Park Bowral is a luxury escape like no other. Our 44-room heritage property boasts an adjoining wellness spa, two exceptional restaurants, and a stunning events pavilion - all set within 32 acres of manicured gardens and rolling lawns.

What you’ll be doing…

- Provide genuine, welcoming & efficient service every time, always ensuring the guest experience and service provided is put ahead of admin work;

- Efficiently manage guest check-in and check-out procedures, including process payments and verifying guest information, assist with room reservations, modifications, and cancellations as needed;

- Assist guests with spa, dining and housekeeping enquiries and maintain a strong working knowledge of these departments;

- Act as an ambassador for the hotel, provide information about our dining options,



hotel amenities and offering location / area recommendations;

- Handle guest complaints and issues with empathy and efficiency, knowing when to pass over to management to resolve issues;

- Maintain accurate records of guest interactions, transactions, and feedback;

- Liaise with housekeeping, maintenance, and other departments to fulfill guest requests and resolve issues;

- Ensure compliance with the provisions of the Workplace Health and Safety Act and Regulations at all times.

You'll thrive in this role if you have...

- Minimum 1-2 years experience in a front office, reception or customer service role ideally from within a Hotel environment (essential);

- Solid communication skills and eye for detail;

- Positive attitude and love for customer service;

- Ability and willingness to commence work on a rotating roster including weekends and public holidays;

- Reliable vehicle to get to and from the property;

- Located close to the property or a willingness to relocate.

Salter Brothers Hospitality Benefits

- Huge range of discounts across our entire portfolio of luxury hotels and retreats including accommodation, F&B; and Spa discounts;

- Friends and family discounts;

- Access to Employee Assistance Program (EAP);

- Caring and progressive culture where all team members are celebrated & recognised regularly;

- Opportunities for career development and mobility across our 20+ Australian properties (and growing!).

To apply online, please click on the apply button.

📌 Front Office Attendant (Bowral)
🏢 Salter Brothers Hospitality
📍 Bowral