Operations Coordinator (Full-Time) – Malaga, WA

Pinnacle Travel Group is seeking an experienced and motivated Operations Coordinator to join our Operations team in Malaga. Reporting to the Operations Manager, you'll play a key role in ensuring our daily transport operations run safely, efficiently and on schedule.

If you thrive in a fast-paced environment, enjoy solving problems and have a passion for coordinating people and logistics, we'd love to hear from you.

About Pinnacle Travel Group

Pinnacle Travel Group is a proudly Western Australian, family-owned business delivering exceptional transport and tourism experiences across land and sea. Our group includes Pinnacle Coachlines, Rottnest Rapid Ferries, Australian Pinnacle Tours, Explore Tours Perth, Quokka Coaches, Whale Watching Perth, Integrity Coachlines, Lancelin 4X4, Kimberley Quest & The Outstanding Escape.

Our reputation is built on safety, reliability and delivering outstanding customer experiences across Western Australia.

About the Role

Based at our Malaga head office, you'll be responsible for coordinating daily transport operations, driver allocations and service delivery across our growing fleet.

Working closely with the Operations team, drivers, reservations, clients and stakeholders, you'll ensure services operate efficiently while maintaining compliance with fatigue management, transport legislation and company procedures.

This is a hands-on operational role where no two days are the same.

Key Responsibilities

- Coordinate daily transport operations and support overall service delivery

- Prepare driver schedules to maximise operational efficiency

- Conduct daily driver briefings

- Allocate drivers and vehicles in accordance with Fatigue Management requirements

- Monitor vehicle movements using GPS and communication systems

- Respond to operational issues and implement practical solutions

- Liaise with clients to ensure service expectations are met





- Work closely with the Reservations team regarding bookings and service requirements

- Process driver timesheets

- Maintain accurate operational and compliance records

- Promote a strong safety culture across the operation

About You

You'll be organised, adaptable and able to remain calm under pressure while managing multiple priorities.

Ideally you'll bring:

- Previous experience in transport, logistics or workforce scheduling

- Excellent communication and customer service skills

- Strong organisational and time management abilities

- Sound problem solving and decision making skills

- Confidence working independently and within a team

- High attention to detail and administrative accuracy

- A reliable, professional and positive attitude

Experience within the passenger transport or tourism industry will be highly regarded but is not essential.

Software Experience

Experience with, or the ability to quickly learn:

- Microsoft Office Suite (Intermediate level)

- Coach Manager

- VMS

- CustomLinc (or similar booking / scheduling software)

Why Join Pinnacle Travel Group?

When you join PTG, you'll become part of a supportive team within one of Western Australia's leading transport and tourism operators.

We offer:

- Competitive salary

- Ongoing training and professional development

- Career progression opportunities across the PTG group

- Employee Assistance Program (EAP) for you and your immediate family

- Staff travel benefits, including complimentary travel to Rottnest Island for you and your family

- A supportive, family-oriented workplace culture

- The opportunity to work across a diverse range of tourism and transport operations

Availability

Due to the nature of our operations, this position requires availability to work a rotating roster, including weekends.

Applications close on 6th August 2026, however, we may close sooner if we find the right candidate.

We encourage all candidates to learn more about the PTG group of companies at our website; www.pinnacletravelgroup.com.au

📌 Operations Coordinator (Midland)
🏢 Pinnacle Travel Group
📍 Midland