Job Info

Location: DARWIN CITY, NT

Salary: Not Specified

Job Type: Permanent position | Full time position

Job Description

Salary: $67,510 to $72,000 Location: Darwin / Batchelor, NT About Us: Skills and Hands NT Pty Ltd is a Northern Territory-based consultancy focused on workforce planning, talent engagement, and sustainable staffing strategies.

We work alongside local businesses to support the development of strong, reliable teams through tailored pathways that align with their long-term goals. Our role is to facilitate practical workforce solutions that help employers attract and retain skilled talent—contributing to the resilience and continuity of operations across the Territory. About the Employer: We are supporting a reliable cleaning services business (ABN 19 104 515 123) based in Darwin and surrounding areas, operating across commercial, residential, hospitality, aged care, and Airbnb cleaning.

The business is known for quality service, attention to detail, safety, and customer satisfaction. With a growing team and service locations across multiple sites, they are seeking a General Clerk to support daily administration, customer enquiries, scheduling assistance, records management, data entry, filing, and general office support.

Key Responsibilities

- Manage and maintain business records, including customer details, bookings, invoices, and service documentation.
- Handle incoming communications (emails, calls, messages) and respond to customer enquiries regarding bookings and services.
- Enter and update data in systems and spreadsheets, ensuring accuracy and confidentiality.
- Assist with preparing routine reports such as schedules, service records, attendance, and stock usage.




- Maintain records of cleaning equipment and supplies issued to staff.
- Support document management, including scanning, filing, and organising office and compliance paperwork.
- Assist with rostering and scheduling cleaning staff across various sites.
- Provide accurate information to customers and site contacts about services and bookings.
- Perform general receptionist duties, including answering calls and directing enquiries.
- Support stock control by tracking usage and assisting with ordering.
- Assist management with general administrative tasks to support daily operations.

Selection Criteria

- Previous clerical, administration, receptionist, customer service, or office support experience.
- Robust attention to detail and ability to maintain accurate records.
- Good computer skills, including email, spreadsheets, calendars, data entry, and document management.
- Clear and professional communication skills when dealing with customers, staff, suppliers, and site contacts.
- Ability to organise tasks, follow instructions, meet deadlines, and manage competing priorities.
- Ability to handle confidential business, client, and staff information appropriately.
- Willingness to work in a busy service-based business supporting cleaning teams across multiple sites.
- Understanding of workplace health and safety administration, stock records,



or service scheduling will be highly regarded.

Required Experience and Qualifications

- AQF Certificate II or III in Business, Administration, Clerical Services, or a related field is preferred.
- At least one year of relevant clerical, administrative, receptionist, or office support experience
- Experience in cleaning, facilities, hospitality, accommodation, aged care, or other service-based industries will be highly regarded.
- Full working rights in Australia are required.

How to Apply We are looking for a reliable, organised, and detail-oriented General Clerk to join us and help support the smooth day-to-day administration of our cleaning services business. To apply, please submit the following: Resume outlining your work experience and references. A short cover letter of no more than 300 words explaining:

- Why you are applying for this position; and
- An example of when you showed excellent service, initiative, or teamwork.

Please use the STAR method: Situation, Task, Action, Result.

- A written response of no more than 600 words describing how your skills and experience align with the responsibilities of the

General Clerk role. Please structure your example or examples using the STAR method.

- Only complete applications that address all three components will be considered.

Incomplete or generic submissions will not be shortlisted. If you are interested in joining a reliable and growing cleaning services business that values quality, care, safety, and customer satisfaction, we look forward to receiving your application. Apply online only. Phone calls and walk-in applications will not be accepted. Applications close: 04 August 2026

📌 General Clerk (Darwin)
🏢 SKILLS AND HANDS NT
📍 Darwin