Job Info

Location: SOUTH GEELONG, VIC

Salary: $80,001 - $100,000

Job Type: Permanent position | Full time position

Job Description

Position: ICT Support Technician Type: Full-time Employer: The Trustee for Patel Family Trust (Robust IT Services)

Location: South Geelong VIC 3220 Salary: $80,000 p/a About the Business

Robust IT Services is a dynamic and growing IT solutions provider based in South Geelong, specialising in managed IT services, infrastructure design, cloud solutions, network security, vulnerability testing, data security, and comprehensive business IT support. With a robust focus on delivering responsive, reliable, and forward-thinking technological solutions, the company has built a solid reputation for helping businesses of all sizes optimise their IT environments, mitigate risks, and drive operational success. Guided by values of innovation, quality, professionalism, and customer-centric service, Robust IT fosters a collaborative, supportive workplace culture where team members are encouraged to solve challenges, continuously develop their skills, and contribute to meaningful client outcomes in a fast-paced yet balanced environment.

About the Position The ICT Support Technician plays a key hands-on role within Robust IT Services by providing day-to-day technical support to end-users and clients, diagnosing and resolving hardware, software, and network issues, and ensuring the reliable operation of IT systems and infrastructure. This position is essential for maintaining high service standards, minimising downtime, and delivering excellent customer support across the company’s internal operations and client environments.





Key Responsibilities Provide timely technical support and assistance to end-users, diagnosing and resolving hardware, software, network, and peripheral issues. Install, configure, maintain, and upgrade computer systems, operating systems, applications, and network components.

Respond to user inquiries about IT problems and provide clear guidance and solutions. Manage user accounts, permissions, and access in systems such as Active Directory and Microsoft 365. Perform regular system backups, updates, patches, and basic security maintenance.

Troubleshoot and resolve issues with printers, mobile devices, and other peripherals. Maintain accurate documentation of support activities, procedures, and asset records. Collaborate with the team on IT projects, system improvements, and client support initiatives.

Ensure compliance with service level agreements and quality standards. Requirements Australian citizens and permanent residents are encouraged to apply.

Diploma in Information Technology or a related field, or equivalent relevant experience. Minimum 1 year of experience in IT support, helpdesk, or a similar technical role. Strong technical skills in troubleshooting hardware and software issues, Microsoft environments (including Office 365 and Active Directory), networking fundamentals, and remote support tools.

Excellent customer service, communication, and problem-solving skills, with the ability to explain technical concepts clearly to non-technical users. Ability to work independently and as part of a small team in a fast-paced environment. How to Apply

To apply, applicants must submit their resume with a valid email address through this online portal. Only shortlisted candidates will be contacted.

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