About Us

Scope Home Access is a long-standing and respected aged care service provider supporting older Australians to live safely, independently, and comfortably in their own homes. Our services include home modifications, home maintenance, and occupational therapy assessments. Established in 1985, Scope Home Access delivers services across the Illawarra region, South-Eastern NSW, Southern Highlands NSW, Hunter and Port Macquarie region, NSW Capital Country and the ACT.

We are seeking an enthusiastic, friendly and customer-focused Administration Officer to join our small, dynamic Client Services team on a maternity leave contract. This role is ideal for someone who enjoys helping people, thrives in a busy office environment, and takes pride in delivering exceptional customer service.

About the Role

As the first point of contact for our clients, families, contractors, and referral partners, you will play a vital role in ensuring the smooth delivery of our services. You will provide professional administrative support and outstanding customer service while working closely with our team to coordinate client needs.

Key Responsibilities

- Provide friendly, professional, and responsive customer service via phone, email, and in person.

- Process client enquiries and referrals.

- Coordinate service delivery.

- Maintain accurate client records and documentation.

- Liaise with clients, occupational therapists, contractors, and external stakeholders.

- Support the day-to-day administrative operations of the office.

- Work collaboratively within a small, supportive team environment.

About You

To be successful in this role,



you will have:

- Proven experience in a customer service, client services, administration, or similar role.

- Excellent communication skills, with a clear, skilled, and friendly manner.

- Strong interpersonal skills and the ability to build positive relationships with a diverse range of people.

- A genuine commitment to delivering high-quality customer service.

- Strong organisational skills and attention to detail.

- Efficient and accurate data entry experience.

- The ability to manage multiple tasks and priorities in a busy environment.

- Good computer skills and confidence using Microsoft Office applications.

- A positive attitude and willingness to contribute as part of a close-knit team.

Desirable

- Experience in aged care, community services, health, disability, or a related sector.

What We Offer

- Full-Time, 35 hrs/week.

- Competitive hourly rate $39.32/hr.

- Maternity Leave Contract - approx. 30 weeks.

- The opportunity to work with a respected and established community-based organisation.

- A supportive and collaborative team culture.

- Meaningful work that positively impacts older people in our community.

- A full-time office-based role with reliable weekday hours 9am - 5pm.

- Convenient Dapto location.

- Salary Sacrifice available (can increase your take home pay).

How to Apply

Submit your resume and a brief cover letter.

Applications close 5pm, 24 July 2026, but will be assessed as they are received and the role may be filled earlier.

All appointments are subject to a satisfactory National Criminal History Record Check.

📌 Administration Officer - Client Services - Maternity Leave Contract (Wollongong)
🏢 Scope Home Access
📍 Wollongong