Build smarter IT. Work with great people. Have some fun while you’re at it.

At Blackbird IT, we’re not your typical Managed Services Provider.... and that’s intentional.

We started this business because we believed IT support could be better. Less about locking clients into contracts, more about genuinely helping them work smarter, faster, and with confidence.

Now we’re growing, and we’re looking for a Level 1 Engineer who wants solve problems, building confidence, and playing a real role in the client experience, not just pass work along.

If you take pride in doing things properly and want to keep getting better at your craft, you’ll fit in well here.

What you'll be doing

You’ll be the first point of contact for our clients, and you’ll own what comes your way.

- Troubleshoot Microsoft 365, desktop, email and basic server issues raised via phone and email requests

- Resolve as much as possible at first contact

- Delivering exceptional customer service to improve personal CSAT scores

- Manage your tickets effectively within Connectwise

- Document clearly so others can step in when needed

- Escalate when required, with context and care

What you'll bring

- Solid IT fundamentals (Microsoft 365, AD, desktop, basic networking)

- Basic understanding of troubleshooting principles across; server backup, Active Directory, DNS, mail flow and Microsoft desktop products

- A structured, logical approach to troubleshooting

- Clear and professional communication

- A solid sense of ownership and follow-through





- The ability to stay steady when things get busy

Bonus if you have:

- Exposure to MSP environments, backup systems, or AV/MDR

- Certifications (Microsoft, Jamf, Sophos, Veeam)

- Experience writing scripts to automate repetitive tasks (Powershell, Bash, Python)

Why join Blackbird?

We take culture seriously - but not ourselves.

Our values are simple: Be a good human. Keep getting better. Help each other out.

We’ve been recognised as a Great Place to Work for 2026, and we’re working towards being one of the best MSP's in Australia to work for.

Here’s what that looks like in practice:

✅ A team that actually supports each other (no egos)

✅ A focus on doing things smarter - not just working longer hours

✅ Real opportunities to grow your skills and career

✅ Flexibility and trust - you’re treated like an adult

✅ A workplace that has fun along the way (yes, really)

Where we’re heading

We’ve got big plans - growing our client base, automating the boring stuff, and continuing to raise the bar on service delivery.

That means:

- More interesting technical work

- Less repetitive, low-value tasks

- More opportunity for you to develop and specialise

Sound like your kind of place?

If you’re looking for a role where:

- You can make an impact

- You’re trusted to do your job

- And you actually enjoy coming to work

We’d love to hear from you.

Apply now and come build something better with us.

📌 Level 1 Engineer - Blackbird IT (Adelaide)
🏢 Blackbird IT
📍 Adelaide