Design & Growth | Queanbeyan, Stirling, Calwell, Hughes

Join an award-winning organisation recognised for Excellence in Workplace Culture, LargeBusiness,ChangeChampion and BestWorkplace.

At Warrigal,we’reproud tobe a leader in aged care, where great people create meaningfulexperiences for older people and theirfamilies.We’relooking for a Customer Engagement Partnerwho is passionate about delivering exceptional service andsupporting residents through their transition into residentialcare.

In this role,you’llguidenew residents and their families through their first 90 days,building trust, providing support, and ensuring a smooth andwelcoming experience. Your empathy, professionalism, and commitmentto customer care will help make a lasting difference from dayone.

About Warrigal

At Warrigal, our vision is simple yet profound: to create a world where older people feel known, loved, and connected. Our values – Integrity, Respect, Innovation and Compassion - guide our approach and purpose—Enabling older peoplelive their best lives on their terms. We’rededicated toproviding dignity, community, and belonging to all olderpeople.

We believe in creating joyfulexperiences, lasting memories, and a society that celebrates aging.Every team member at Warrigal contributes to this legacy, ensuringit continues to inspire generations tocome.

The chance

Located across our ACT locations,you’llplay a key role in creating a positiveand personalised transition for residents and their families as they begin their journey with Warrigal. Through genuine connectionand compassionate support,you’llhelp ensure residentsfeel welcomed, informed, and confident in their newhome.

Working closely with residents,families, and care teams,you’llguide the onboardingexperience by building relationships, understanding individualneeds and preferences, and providing clear information aboutWarrigal’s services andsupport.You’llmaintainaccuratecustomerrecords, support effective handovers, and ensure each resident’schoices, identity, and needs arerecognised.

This role is ideal for someone who ispassionate about customer experience, skilled in building trust,and committed to creating meaningful outcomes for older people and their families.

The benefits|Recognising your value

- Hourly rate:



$38.17 + packaging benefits + super
- Not For Profit salary packaging benefits – pay up to $18,550 less tax per year, meaning more money for you
- Career break schemes, additional purchased leave and more
- Commitment to on-going professional and careerdevelopment
- Subsidised access to your local gym and 200+ more across the country with a Fitness Passport
- 24/7 access to mental, physical, social and financial support via the EAP

The requirements | What it takes to do this work

- Experience in a customer service, client-facing, or relationship-focused role, ideally within aged care or a similar sector.
- Ability to manage sensitive conversations with empathy, professionalism, and confidence.
- Strong organisational skills with excellent attention to detail and accuracy.
- High-level verbal and written communication skills, with strong active listening abilities.
- Ability to build rapport and create positive outcomes for residents and families.
- Commitment to ensuring residents feel known, loved, and connected throughout their aged care journey.
- Proficiency in Microsoft Office and CRM systems.
- Flexible, adaptable, and solutions-focused approach.
- Genuine empathy for older people and a warm, personable manner.
- Ability to work autonomously and collaboratively within a team.
- Strong focus on maintaining accurate records, processes, and customer information.
- Professional approach with a commitment to delivering high-quality outcomes.
- Current driver’s licence and ability to travel across our ACT facilities.
- Relevant qualifications in aged-care, business, customer service, or a related field.
- Experience within human services, community, or not-for-profit environments.
- Understanding of resident onboarding processes, aged care regulations, and relevant legislation.
- Strong knowledge of privacy, compliance, and customer-focused service practices.





What our people love about working here:

Asupportive,passionateculture: It’s an community filled with inspiring, big-hearted people. We back each other, listen without judgement and lead with kindness, respect, and unwavering support—for our customers, residents and each other. This is encouraged from the top down and worked hard at – everyday. Leaders who value you: It’s important you feel valued. To us, this is not a one-off task. But a commitment to creating an environment where you feel seen, heard and valued— every day. Leaders and managers go out of their way to understand you, respect your opinions and hear what you have to say. This creates greater unity and collaboration with each other. One team, united in our purpose: We support older people to have great lives. We put older people first in everything we do. On an everyday level, we help them age with dignity, independence, happiness and connectedness. On a big picture level, we’re challenging ageist thinking in Australia. This is the Warrigal Way.

Who we are | A community who cares

Warrigal has firmly established itself in the aged care community for over 60 years. We’re proud of the diverse range of retirement living and aged care services we’ve built up in that time, but we still have the same appetite to grow and innovate. Meaning, you’ll have the chance to move around, get promoted or explore different areas across our expanding business in Illawarra, Southern Highlands, Queanbeyan, and Canberra – if that’s what you want.

This is your chance to do work that matters, and make a meaningful difference to the lives of Australia’s older community – now and in the future.

JOIN US AND BE THE DIFFERENCE

We encourage Aboriginal and Torres Strait Islander people, workers of all abilities, ages and people from culturally and linguistically diverse backgrounds to apply and join our community.

Are you keen? The don’t delay applying. We review applications as we get them and will close the vacancy once we find the right person.

If successful, you may be asked to do a medical, National Criminal History Check or NDIS Worker Screening Check, and provide references.

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📌 Customer Engagement Partner (Stirling)
🏢 Warrigal
📍 Stirling