Employment Type: Permanent | Closing Date: 16 Aug :59pm | Job Title: Telstra Retail: Part Time Customer Service & Sales Consultant | Location: DUBBO MALL

Job Summary

As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

What You’ll Be Doing

- Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
- Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
- Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
- Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Advantages

- Hourly Rate: $33.33 per hour. Junior rates apply for those under 20 years of age.
- Penalty rates: 25% for weekday hours after 6PM, 25% for hours on Saturday, 100% for hours on Sunday and 150% for hours on public holidays.
- Plus 12% Superannuation.
- Generous Discounts:



30% off Telstra services and exclusive offers with over 240 brands and partners.
- Leave Options: 16 weeks paid parental leave, Telstra Extra Day Off, gender affirmation leave, cultural leave, blood donor leave, and opportunity to purchase up to 4 weeks of additional leave.
- Training & Growth opportunities: Access over 17,000 learning programs with LinkedIn Learning and Future Ready program.
- Flexibility: Flexible working hours and supportive approach to parental leave.
- Recognition & Rewards: Monthly performance rewards and a range of recognition programs.

Is This You? We’re Looking For

- Great Communication Skills: natural at connecting with people and making their day better.
- Solution‑Oriented Approach: enjoy thinking on your feet and tailoring solutions for each customer.
- Sales Drive: motivated to achieve and exceed sales targets and KPIs.
- Passion for Learning: eager to grow and develop skills in a dynamic environment.
- Resilience and Positivity: can‑do attitude, even when things get busy.
- Customer‑Facing Experience: previous experience is a plus but not required.

Inclusion and Accessibility

We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. If you require accessibility support or adjustments during the recruitment process, please send an email to

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📌 Telstra Retail: Part Time Customer Service & Sales Consultant DUBBO MALL
🏢 Telstra Corporation
📍 Dubbo