Job Description

We are looking for a Flights and Travel Team Leader who will be responsible for providing leadership, inspiration, and coaching, as well as development support, to all Flights and Travel Consultants. The Team Leader will drive sales and ensure that team members meet or exceed all expected quality and performance standards.

You Will Be Responsible For

- Leading, motivating, and coaching your team to meet sales, quality, and productivity KPIs.
- Driving exceptional customer experiences and ensuring all interactions reflect Luxury Escapes’ high standards.
- Supporting team development through training, mentoring, and feedback, while reinforcing targets and objectives.
- Managing escalations and providing practical solutions to both customer and business challenges.
- Overseeing accurate use of systems and processes (CRM, ticketing, airlines, tours, cruises, accommodation and other portals).
- Monitoring QA standards, identifying training needs, and ensuring team members maintain up-to-date knowledge of LE products, promotions, and services.
- Collating and reporting on performance metrics, and contributing insights to leadership meetings for continuous improvement.
- Ensuring rostering, availability, and compliance with scripts, processes, and procedures.
- Promoting LE products and upgrades to maximise sales opportunities and retain customers.

Qualifications

- Proven leadership or management experience, ideally in a sales or travel environment.
- GDS knowledge.
- Strong people management, coaching, and mentoring skills.




- Excellent problem-solving, communication, and customer service abilities.
- Experience working under pressure while achieving KPIs and delivering exceptional results.
- High attention to detail with strong typing and system skills.
- Ability to build customer loyalty, resolve issues constructively, and adapt quickly to new products and processes.

What’s in it for you?

- Exceptional earning potential.
- Flexible hours and weekend work.
- First-class health and well-being program, including an onsite gym, yoga, and meditation, with breakfast and catered lunch provided five days a week, plus an exceptional Employee Assistance Program.
- Fun and adaptable working environment—Friday afternoon onsite gatherings (wine included!) and monthly celebrations.
- Opportunity to experience the travel we sell through famils.
- A fun, dynamic environment with a collaborative team.
- Generous staff discount and birthday leave!

We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview.

As a 2026 Circle Back Initiative employer, we're committed to responding to every applicant.

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📌 Flights & Travel Team Leader (Melbourne)
🏢 Luxury Escapes
📍 Melbourne