At Guzman y Gomez, we believe in authentic flavours and the power of food to bring people together. We are Australia's leading fast-casual Mexican Restaurant brand, and as the Retail/Restaurant Manager at GYG, you will lead the charge in overseeing daily operations, maintaining the highest standards of quality, adhering to all procedures, while embodying the GYG spirit. About the position

Lead, supervise and motivate a team of more than 100 employees to achieve operational excellence

Recruit, train, mentor and develop team members while fostering a positive workplace culture

Prepare staff rosters and effectively manage labour costs and workforce planning

Oversee the daily operations of the restaurant ensuring smooth and efficient service

Monitor sales performance and implement strategies to improve profitability

Manage inventory levels, preparation, storage and stock ordering to ensure continuous product availability and minimise waste

Ensure compliance with Food Safety Standards and OH&S; legislation to ensure safety for both our guests and employees

Resolve customer enquiries and complaints in a professional and timely manner to maintain high guest satisfaction

Conduct regular performance reviews and monitor the ongoing training process

Maintain restaurant presentation, cleanliness and equipment in accordance with the GYG brand standards

Prepare operational reports and provide recommendations to improve business performance

Ensure compliance with all company procedures and relevant Australian workplace legislation

What's in it for me? So much!

Check out some of the benefits below:



Competitive salary + bonus structure Flexible rosters and employment stability - talk to us about what work life balance means to you

Opportunities for advancing your leadership abilities – level up to Area Management and beyond A comprehensive training program and support to set you up for success Heavily discounted GYG meals Free and comfortable GYG uniforms and exclusive merch Annual Restaurant Managers summit – enjoy days of connecting, networking and sharing with leaders from across the country!

Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few We've got your back with Sonder - a comprehensive employee assistance program, here to support you and your family The chance to join our Hola Central team or become a Franchisee!

We appreciate diverse experience, but specifically we are looking for candidates that have: Demonstrated leadership experience in a fast-paced, high-energy setting Robust financial and commercial acumen, with the ability to identify sales and P&L; opportunities and collaborate on actionable strategies with the team

Previous success in meeting KPI’s in a similar environment

Proven track record of delivering outstanding customer service Exceptional interpersonal and communication skills Click the "I'm Interested" button to express your interest in joining our team! We’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process.

Compensation: AUD 75000 - AUD 85000 - yearly

📌 Retail/Restaurant Manager (Melbourne)
🏢 Guzman Y Gomez
📍 Melbourne