Membership Engagement and Operations Officer
Join South Australia's Food Industry Peak Body

Food South Australia (Food SA) is the peak body representing one of South Australia's largest manufacturing sectors.

We work with food and beverage businesses of all sizes, from emerging brands and family businesses to some of the state's most recognised manufacturers, helping them grow, innovate, connect and succeed.

We are seeking an energetic, commercially minded and highly organised Membership Engagement and Operations Officer to help strengthen and grow our membership community while supporting the systems, programs and activities that deliver value to our members.

This is an exciting opportunity for someone with experience in FMCG, food manufacturing, supermarket retail, category management, supplier relationships, account management or customer engagement who understands the challenges and opportunities facing food businesses.

The role is available on either a full-time or 0.8 FTE basis, depending on the skills and availability of the successful candidate.

About the Role

Working closely with the Membership Manager, you will play a key role in attracting new members, supporting existing members and ensuring businesses maximise the value of their Food SA membership.

You will build strong relationships across the food and beverage sector, connect businesses with relevant opportunities, coordinate member engagement activities and help ensure our membership systems and processes operate efficiently.

This is a diverse role that combines relationship management, business development, administration and operational coordination.

Key Responsibilities
Membership Growth and Retention

- Recruit new members across Food SA's target sectors

- Support member retention through proactive communication and relationship management





- Identify opportunities for membership upgrades and increased engagement

- Track membership growth, renewals, retention and revenue performance

Member Engagement and Relationship Management

- Act as the first point of contact for prospective, new and existing members

- Coordinate member onboarding, renewals and engagement activities

- Build strong relationships with members, service providers and industry stakeholders

- Support meeting coordination, follow-up actions and member communications

- Maintain regular engagement touchpoints that encourage participation and deliver value

Programs, Events and Industry Opportunities

- Connect members with relevant Food SA programs and services, including education and training, domestic and international trade shows, export development initiatives, industry events and networking opportunities

- Support the delivery of membership programs, events and trade activities

- Coordinate exhibitor communications and event logistics

- Assist with sponsorship administration and partner coordination

Membership Systems and Operations

- Maintain and update membership CRM systems and databases

- Monitor and report on member engagement, participation and trends

- Develop and maintain membership procedures and documentation

- Support membership system improvements and operational efficiencies

- Assist with reporting and administrative activities that support the effective operation of the organisation

About You

You enjoy building relationships,



but you're equally happy rolling up your sleeves to keep systems, processes and administration running smoothly. You bring a positive, can-do attitude, take initiative and aren't afraid to get stuck in when needed. You thrive in a small team environment, enjoy variety in your work and take pride in delivering great service and support to members.

You may have experience within:

- FMCG businesses

- Food and beverage manufacturing

- Supermarket and grocery retail

- Supplier or category management environments

- Retail account management

- Customer engagement, membership or stakeholder-focused organisations

You will bring:

- Experience in customer relationship management, account management, membership, sales or stakeholder engagement

- A strong understanding of the FMCG, food, grocery or retail sector

- Excellent communication and relationship-building skills

- Strong organisational and administrative capabilities

- Experience using CRM systems and reporting tools

- The ability to manage multiple priorities and deliver outcomes in a fast-paced workplace

- Strong attention to detail and a continuous improvement mindset

Why Join Food SA?

- Work with some of South Australia's leading food and beverage businesses

- Build valuable connections across industry, government, retail and export markets

- Be part of a passionate, collaborative and purpose-driven team

- Enjoy a diverse role that combines relationship management, industry engagement and operations

- Contribute to the growth and success of South Australia's largest manufacturing sector

If you're looking for a role where you can build relationships, support industry growth and make a meaningful contribution to South Australia's food and beverage sector, we'd love to hear from you.

📌 Membership Engagement and Operations Officer (Adelaide)
🏢 Food South Australia
📍 Adelaide