Take on the role of Assistant Store Manager (2IC) at Petstock Double Bay and support the Store Manager in leading a passionate team to deliver world‑class customer service we’re known for, playing a key role in the success of the Petstock Group. With a fun, friendly, and inclusive culture, you’ll have every opportunity to grow your career within our retail operations team.

Responsibilities

- Lead by example, mentoring and inspiring your team daily.
- Support the Store Manager in coaching the team to achieve and develop their knowledge and skills.
- Lead from the front by consistently providing an exceptional customer experience.
- Create a robust safety mindset, committed to fostering a culture of safety within your team.
- Support the Store Manager to manage stock effectively, ensuring accuracy and that the team follows stock integrity processes.
- Assist in managing visual merchandising (VM) of stock displays, ensuring VM standards are consistently maintained.
- Demonstrate initiative by actively keeping your knowledge up to date on pet care, products, and services.
- Recruit, onboard, and induct high‑calibre new team members.
- Create a fun, supportive in‑store culture where your team loves coming to work every day.
- Proactively support local marketing opportunities and sponsorships.





Qualifications

- Experience in a similar store leadership role.
- Demonstrated drive to achieve and exceed sales targets.
- Strong leadership with the ability to motivate and build a high‑performing team whilst fostering a positive culture.
- Ability to prioritise and manage conflicting priorities, ensuring timely completion of tasks.
- Ability to drive safe Work, Health & Safety practices.
- Established business acumen.
- Ability to be flexible and adapt to changing work environment.
- Strong interpersonal skills with the ability to build relationships and rapport with customers and the wider team.

Benefits

- Free access to mental health, financial & wellbeing support services.
- Additional paid leave up to 2 weeks, and 4 weeks of paid parental leave.
- Health and wellness services at a great corporate discount.
- Exclusive access to Workplace Banking.
- Employee assistance programs including mental health support.

Diversity & Inclusion

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves. We are committed to providing equal opportunities for all.

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📌 Assistant Store Manager (2IC) | Double Bay (Woollahra Municipality)
🏢 Petstock Group
📍 Woollahra Municipality