Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast‑paced environment? If so, Europcar has an exciting chance for you! We are currently seeking a sales‑motivated and customer‑oriented Sales & Customer Service Officer to join our Adelaide Airport team on a casual basis.
Why join Europcar?
- Competitive hourly rate + casual loading + uncapped incentives
- Boost your income with our performance‑based incentive program
- Ongoing training and career development opportunities
- Global brand opportunities across AU/NZ and beyond
- Proudly ranked in the Top 30 of the 2025 GoodCompany Awards
- Access same‑day pay via our financial wellbeing partner
- Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)
- 24/7 wellbeing support via EAP and the Calm App
Key responsibilities
- Greet and assist customers in renting vehicles based on their preferences and needs
- Process rental agreements accurately and efficiently
- Promote and upsell additional products and services
- Address customer inquiries and concerns promptly and professionally, with a service‑first approach
- Achieve or exceed individual and team sales targets
- Inspect vehicles before and after rental periods, noting any damages
- Maintain knowledge of current promotions, services, and products to assist with sales efforts
- Build strong customer relationships to encourage repeat business and referrals
- Detail and clean vehicles to business quality standards
- Refuel and transport vehicles
Qualifications
- Previous experience in sales, customer service or retail
- Car rental experience is highly desirable
- Excellent communication and interpersonal skills, with a customer‑first mindset
- Confident using computer systems and technology
- Ability to work efficiently in a fast‑paced, high‑pressure environment
- Flexibility to work on a rotating shift roster – 7‑day shift work including weekends and public holidays
- Valid Australian driver's licence with a clean driving record
- Full working rights in Australia (current and ongoing)
- A positive, proactive and team‑oriented attitude
About Europcar Mobility Group
Europcar Mobility Group is a global mobility player with 75 years of expertise, offering a wide range of car and van rental services worldwide. With a fleet of more than 280,000 vehicles, including electric models, we are committed to delivering straightforward, seamless, and eco‑friendly solutions.