A Rare Prospect to Lead the Business That Started It All After an incredible 28 years with the business, our long-standing Storage Box Manager is retiring, creating a unique opportunity for an experienced self-storage professional to step into a well-established leadership role.

Storage

Box is where the Burbank story began. Opening its doors in 1983, Storage Box was the first business in the Burbank Group, before Burbank Homes was established later that same year. More than 40 years on, we're proud of our rich history, loyal customer base and reputation for providing outstanding service to our local community.

We're looking for someone with storage industry experience who is ready to take ownership of our Altona facility and continue the legacy of excellence that has been built over decades.

About The Role As the Storage Box Manager, you will be responsible for the day-to-day operation of our storage facility, ensuring exceptional customer service, strong financial administration, effective team leadership and the ongoing presentation, safety and security of the site. This is a hands-on and varied role where you'll become the face of the business, building strong customer relationships while overseeing all aspects of facility operations.

Key Responsibilities Operations & Facility Management Manage storage unit occupancy and hire schedules

Ensure the facility is maintained to a high standard of presentation, cleanliness and safety

Oversee site security and opening/closing procedures

Coordinate maintenance and contractor works as required

Liaise with office tenants located on-site Financial Administration Monitor rental payments, utilities and site expenses

Prepare quarterly BAS statements

Process customer payments and issue receipts

Follow up overdue accounts in a timely and professional manner

Prepare financial reports for the Director

Manage abandoned goods in accordance with relevant guidelines





Maintain and administer the facility management system Leadership Lead, support and develop the Storage Assistant

Foster a professional, customer-focused culture

Provide coaching, training and ongoing development

Address performance matters promptly and effectively Customer Service Deliver exceptional service both face-to-face and over the phone

Assist customers with storage unit, trailer and truck rental enquiries

Provide clear information regarding access procedures, payments and site requirements

Build lasting customer relationships that support business success About You To Be Successful In This Role, You Will Bring Previous experience within the self-storage industry

Strong organisational and administrative skills with excellent attention to detail A commitment to delivering outstanding customer service

Proven ability to prioritise tasks and manage competing demands

Sound financial administration experience

Intermediate Microsoft Office skills

Excellent communication and relationship-building skills

Experience using Sitelink software (highly regarded)

Previous leadership experience or the capability to lead and develop others Why Join Storage Box? This is more than a management role, it's an opportunity to lead a business with a proud history and a strong future. Burbank is proud of its people-first culture and ongoing investment in career development.

Our benefits include: Rewards Gateway with discounts across major retailers

Generous Burbank home build discounts

Career development and progression opportunities

Wellbeing and people-focused initiatives

Employee Assistance Program (EAP)

A supportive and collaborative team environment Ready to Apply? If you're an experienced storage professional looking for a rare opportunity to lead a respected and long-established business, we'd love to hear from you.

Join Storage

Box and become part of the next chapter of a business that has been serving the community since 1983. Apply now or contact Lainie McCluskey, Talent Acquisition Lead, for a confidential discussion.

📌 Self-Storage Facility Manager (Melbourne)
🏢 Burbank Group
📍 Melbourne