Senior Account Executive (SaaS Customer Experience) - AU (Sydney)

Senior Account Executive (SaaS Customer Experience) - AU (Sydney)

04 Aug
|
Resonate CX
|
Sydney

04 Aug

Resonate CX

Sydney

About the Role

We’re looking for a top performing,

quota crushing Account Executive to drive net new logo client sales. We are a high growth Customer Experience SaaS platform company with a raving fan customer base. This is a true sales hunter role and ideal for someone who thrives on building pipeline, owning complex sales cycles, and winning strategic deals. You will be responsible for the full sales lifecycle, from outbound prospecting through negotiating and closing net new client contracts.

Bringing a disciplined, metrics-driven sales approach grounded in the MEDDIC framework.

What You’ll Do

Own the Full Sales Cycle: Outbound Prospecting → Discovery → Demo

→ Value Prop Building → Negotiating → Closing

Consistently generate a High

Quality, Diversified Sales Pipeline through strategic outbound efforts and creative prospecting

Lead a High Quality Discovery process with customers that uncovers pain, quantifies impact, and aligns to business outcomes

Apply the MEDDIC framework rigorously to qualify and advance sales opportunities

Build compelling, tailored Value

Propositions tied to measurable ROI and customer outcomes that justify their investment in our Customer Experience solution

Deliver Impactful Product Demonstrations that connect capabilities to real customer challenges and desired business outcomes

Navigate complex buying committees and engage with multi-threaded stakeholders

Accurately forecast sales pipeline and revenue with strong deal hygiene

Negotiate and close contracts while protecting pricing integrity and value

Partner cross functionally with marketing, product, and customer success to drive deal success

What “Great” Looks

Like

You don’t wait for pipeline. You create it via a Distinct Bias for sales activity. You run discovery that customers say is “better than our internal conversations”





You can clearly articulate Economic

Impact and ROI in every deal

You have strong command of Decision

Process, Decision Criteria, and Champions You maintain High Win Rates via disciplined qualification. Not by chasing every deal

You’re known for Closing Complex,

Multi-Stakeholder SaaS Solution Deals Required Experience

5+ years of successful sales experience in B2B SaaS Sales,

preferably in Customer Experience, CX, or adjacent categories

Proven track record of exceeding quota in a net new logo, hunter role

Deep expertise in the MEDDIC

(or MEDDPICC) framework and consistent application in live deals

Experience selling into Mid-Market and/or Enterprise Organizations Solid outbound prospecting skills (cold calling, email, social selling)

Demonstrated ability to run a structured,

high-impact discovery process Excellent storytelling and value based selling capabilities

Experience managing 2-3 month and 6–9 month Complex B2B Sales Cycles Core Competencies

Pipeline generation & territory ownership

Executive-level communication

Business case & ROI development

Objection handling &

negotiation

Deal strategy &

multi-threading

Forecast accuracy & CRM discipline

Why Join Us

High impact role with direct influence on company growth Strong product market fit in a mission critical category (Customer

Experience) Performance driven culture with top tier earning potential Opportunity to work alongside elite and innovative Customer Experience leadership Compensation

Competitive base + uncapped commission

Accelerators for overperformance

Equity participation (where applicable)

If you’re a consistent high performing MEDDIC-driven seller who thrives in hunting and closing net new logo client deals, this is the sales opportunity of a lifetime to earn more commissions than you ever have before. This sales territory and opportunity is huge and untapped!

📌 Senior Account Executive (SaaS Customer Experience) - AU (Sydney)
🏢 Resonate CX
📍 Sydney

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