About Lost Studios

Lost is a next-generation entertainment studio that co-founds companies with celebrity-creators. Bringing strategy, capital and creative under one roof, Lost turns the audiences of its talent into a universe of brands, content, IRL experiences and ventures.

About the Role

We're looking for a Senior Brand Experience Manager to own the delivery of talent-led brand partnerships across YouTube, social media, personal endorsements, memberships and more—for both Australian-based and global clients and brands. You'll manage client relationships end-to-end—briefing our content team and talent to ensure brands are represented as required, managing day-to-day client communications across time zones and markets, and preparing post-campaign reports. You'll also be the first line of triage for inbound campaign enquiries.

You’ll be the connective tissue between our content and sales teams.

This is a startup role. You'll work closely with our Head of Commercial to help architect and design the delivery processes and brand experience for a client and talent base that spans local and international markets.

What You Will Do

1. Campaign & Account Management

- Own the end-to-end delivery of talent-led partnership campaigns for Australian and global clients, from post-sale handover through to final reporting.
- Manage multiple concurrent talent-led campaigns (YouTube, social, personal endorsements, memberships, etc).
- Keep campaigns on time and on brief, flagging risks early and solving problems before they reach the client (accounting for different time zones and market nuances).
- Contribute creative and strategic thinking to campaign concepts—not just executing what's sold, but shaping how a partnership comes to life.





2. Client Relationship Management

- Act as the day-to-day point of contact for brand and agency clients once a partnership is sold.
- Manage client communications throughout the campaign lifecycle, adapting style and cadence for local and global stakeholders, and setting explicit expectations.
- Build trusted relationships that support renewals and surface opportunities for revenue growth and future collaboration.

3. Studio & Talent Briefing

- Translate client and campaign requirements into clear, actionable briefs for our content team and talent, accounting for market-specific nuances and expectations.
- Ensure brand guidelines, deliverables and messaging are accurately represented in content.
- Review content and campaign outputs against brief before they go to the client or go live, managing all feedback and approval rounds).

4. Enquiry Triage, Sales Support and Studio Liaison

- Monitor and assess inbound enquiries for talent campaigns, qualifying and routing them appropriately.
- Bring creative and strategic input into pre-sale ideation and RFP responses—shaping partnership concepts alongside sales, content and talent as required.
- Help keep talent availability, capacity and campaign pipelines visible across teams.

5. Reporting & Process Development

- Prepare post-campaign wrap reports,



tracking performance against KPIs and client objectives.
- Partner with the Head of Commercial to design and refine delivery processes, templates and ways of working that scale across markets.
- Contribute to a client experience that reflects Lost's standards for quality and service.

You Will Likely Have

- 5+ years' experience in client services, account management or campaign delivery within media, digital media, talent/influencer marketing or a related field.
- Experience working with both local and international clients or stakeholders, and comfort managing communications across time zones.
- A strong understanding of the creator economy, social platforms (especially YouTube) and branded content, ideally across multiple markets.
- Excellent written and verbal communication skills, with the ability to brief clearly and manage client conversations with stakeholders at all levels—including the tricky ones.
- Strong organisational skills and the ability to juggle multiple concurrent campaigns and stakeholders without dropping the ball.
- A creative, strategic mindset—you can spot the interesting version of a campaign idea and explain it, not just execute a brief.
- A collaborative, cross-functional mindset.
- The ability to adapt to change quickly: you’re energised by building something and not unsettled by a fast-moving startup environment.

To Apply Email a copy of your CV along with your cover letter to:

Leilani Vakaahi (Head of Commercial)

[email protected]

Please include an overview of key brand campaigns you’ve managed, talent you’ve worked with, and outline any experience with YouTube or creator partnerships.

📌 Senior Brand Experience Manager (Australia)
🏢 Lost
📍 Australia