As a key member of our team, you will play an important role in helping our clients maximise value from our software platforms designed to streamline and automate risk management processes.
We are seeking a proactive and commercially minded Relationship Manager who is passionate about building strong customer relationships, driving product adoption, and delivering outstanding client experiences.
Due to continued national growth, we are expanding our team and looking to add multiple Relationship Managers to our Canberra-based operation.
The Role
As an Relationship Manager, you will be responsible for managing and growing relationships with existing customers and partners across Australia. You will act as a trusted advisor to clients, ensuring they achieve ongoing success with our platform while identifying opportunities to expand engagement and product utilisation.
This role is ideal for someone who enjoys working in a fast-paced SaaS environment and thrives on relationship management, customer outcomes, and collaboration across teams.
Key Responsibilities
Build and maintain strong relationships with existing customers across AustraliaDrive customer satisfaction, retention, and long-term successIdentify opportunities to expand product adoption and increase customer valuePartner closely with Sales, Support, and Executive teamsSupport onboarding, account growth, and customer advocacy initiativesMaintain a strong understanding of our software solutions and industry trends
About You
To be successful in this role, you will ideally have:
4+ years’ experience in Relationship Management or SaaS account managementTechnical aptitude or the ability to quickly understand software platforms (desirable)Strong communication and stakeholder management skillsExcellent phone, video conferencing, and written communication abilitiesA positive customer-first mindset with robust problem-solving skillsHigh levels of self-motivation,



initiative, and accountabilityThe ability to work effectively within a high-performing team environment
Why Join Us?
We pride ourselves in upholding a respectful and supportive environment; if there's something you need to get your work done, we'll get it for youGrowth opportunitiesRegular professional developmentA strong emphasis on work/life balance including weekly and monthly office social activitiesOffice conveniently located near the light rail
Prior to commencement successful candidates will be required to:
Undergo a pre-employment National Police Check.Supply copies of all educational qualifications
OUR TEAM & CULTURE
We're customer focused: Everything we do, we do to make things better for our customers. We innovate and continuously improve. Better products. Better service. More Value.
We're here to win: We lead in a market that never stops moving. We have the courage to commit, to make tough decisions and when we need to we turn on a dime.
We love this stuff: We hire smart, fun, talented people who want to make a difference.
We've got each other's backs: We value honesty, appreciate diversity and insist on respect. We're here for each other. Every day. We win as a team with a shared spirit of optimism.
We're owners and we act like it: We take initiative, act with urgency and are accountable for results. We're all engaged.
Integrity is non-negotiable: Our customers, suppliers, partners, stakeholders, communities and competitors can all trust us to do the right thing. No exceptions.This is a great opportunity to join a leading provider of Risk Management Software and be at the forefront of innovation in the industry.
The key to your success will be your ability to build strong relationships at all levels, combined with a high degree of self-motivation, commitment and initiative.
This is a fulltime, in the office role based in our Turner Office.
Note that only short-listed candidates will be contacted.

📌 Relationship Manager (Canberra)
🏢 Arventa
📍 Canberra