Overview

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. Mejuri meets customers where they are—online, in app, and through a growing global retail footprint. Mejuri is committed to responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values.

Mejuri seeks a Floor Lead to join the store leadership team. The Floor Lead drives store success by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. This role requires strong interpersonal skills, a collaborative mindset, and the ability to inspire and energize the team and customers.

Retail leaders at Mejuri are engaging, nimble, creative and driven. Join us in redefining luxury—one customer, one team member, and one exceptional experience at a time.

Responsibilities

- Customer : Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
- STACK Leadership : Maximize results and achievement of KPIs by driving personal performance as well as the performance and engagement of the team.
- Services : Ensure a positive customer experience and promotion of services offerings including piercing, engraving, and other services.
- KPIs : Monitor OPH, NPS, SPH, and STACK Leader Segment metrics focusing on conversion and sales success.

Operations

- Inventory : Participate in monthly inventory and cycle counts, ensuring teams have proper technology and troubleshooting guidance.
- Order Fulfillment : Support back-of-house flow to assist in-store sales, phone sales,



or BOPIS with productive packaging and delivery standards.
- Storage & Organization : Maintain organizational integrity of back-of-house and sellable inventory, packaging, and supplies.
- Systems & Technology : Proficient in POS systems, inventory management software, and relevant retail tech.
- Shrink : Mitigate internal, external, and administrative loss of product.
- Escalations : Identify and escalate opportunities, gaps, risks, and roadblocks with urgency; partner with cross-functional teams to resolve.
- Merchandising : Maintain Mejuri brand standards of visual presentation, cleanliness, and functionality.
- Fixtures & Maintenance : Validate the integrity of display forms, graphics, furniture, and decor; notify teams when display tools are missing or damaged.
- Visual Standards : Coach and inform store team members on updates to Visual Merchandising standards.
- Escalations : Flag and address inefficiencies promptly.

People

- Onboarding : Assist in the successful integration of new talent to store teams.
- Assessing : Ensure regular and accurate performance assessments against criteria and KPIs.
- Engaging : Build healthy relationships and foster a positive, engaging work environment.
- Employee Relations : Adhere to and validate policies and compliance practices.

What you'll bring to the team

- Experience in a high-volume retail environment.




- Adaptable with the ability to think creatively and quickly.
- Excellent organization and analytical skills.
- Critical thinking ability to identify potential challenges and develop action plans.
- Physical requirements: Ability to stand for 8 hours, lift up to 50 lbs.
- Must be able to work evenings, weekends & holidays in alignment with store availability requirements.

Benefits at Mejuri

- Monthly retail bonus program.
- Regular feedback via performance reviews.
- A robust in-house retail learning program.

EEO statement and accommodations : Mejuri does not discriminate in hiring or terms and conditions of employment because of protected characteristics. If you require accommodation, please inform us in your application so we can meet accessibility needs. For accessibility-related assistance, please request information in accessible formats or report accessibility problems in your application.

Mejuri’s values guide behavior and decision-making. They are the foundation of our operations and define how we show up, solve problems, and accomplish results together.

Our values are:

RAISE THE BAR | Stay Curious, Seek Feedback, and Strive for Excellence

CUSTOMER OBSESSED | Get close to the customer and prioritize them in our decisions

EMPOWERED OWNERS | Treat the company like your own, take initiative

FIND A WAY | Seek simple, creative solutions and act fast

DRIVE RESULTS | Be clear on goals and relentlessly achieve them

TEAM FIRST | Value team success over personal ego

Accommodation / Accessibility: Mejuri does not discriminate in hiring or employment terms and offers accommodations as needed. Please inform us in your application if you require accessibility support.

#J-18808-Ljbffr

📌 3IC (Retail) (Part-time)
🏢 Mejuri
📍 City of Sydney