Job Description

Reporting to the Customer Service Manager, the Customer Service Team Member is an integral member of our customer facing team and will effectively deliver store operations activities in support of a sales focused culture and profitable sales growth.

Key Responsibilities

- Deliver effective store administration in line with standard procedures, including:
- Cash handling and tendering transactions
- Store multi-channel fulfilment and stock integrity
- Telephone management and enquiries
- Marketing and promotional activity
- Contribute to financial performance through effective inventory management and management of controllable expenses.
- Manage all sales channel fulfilment in line with procedures.
- Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required.




- Contribute to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentation.
- Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.

Qualifications

- Customer Focus - Does everything through eyes of the customer.
- Drives Results - Consistently achieves results, even under tough circumstances.
- Demonstrate Self-Awareness - Uses feedback and reflection to gain insight into personal strengths and weaknesses.

The Positive Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.

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📌 Customer Service Team Member (Cairns)
🏢 The Good Guys
📍 Cairns