The Role

We’re looking for two proactive and friendly Customer Care Consultants to join our supportive team at our Mackay Trade Store!

This is a front-of-house, customer-facing role where you’ll be the first point of contact in-store. We’re seeking someone with solid retail/customer service experience who is comfortable engaging with customers face-to-face and working closely within a team to keep the store running efficiently.

If you enjoy building relationships, working around other life commitments and wish to further your career within a great company; apply with us today!

We have both a fulll time and casual opportunity available.

What You’ll Be Doing

Provide face-to-face customer service as the primary focus of the roleAssist customers with product selection and provide practical advice on industrial productsMaintain a clean, well-stocked, and organised shopfloorSupport stock replenishment, stocktakes, and merchandising activitiesSafely handle and move stock (including items up to required weight limits)Identify and escalate customer or operational issues when neededWork collaboratively to maintain a safe, efficient, and supportive team environment

Our Ideal Candidate will have

Previous experience in retail, trade,



or customer-facing roles (or a willingness to start in the retail industry)Strong face-to-face communication skills and customer service mannerProactive and reliable personality traits with an emphasis on wanting to make your workplace betterPhysically capable of handling stock safely (according to WA workplace guidelines)Values and integrity in line with Blackwoods

What’s In It For You

Permanent role with competitive salary, incentives & Wesfarmers share plansExclusive discounts across Kmart, Bunnings, Target, Officeworks + 400+ partnersFree OnePass subscriptionOngoing training and career development opportunitiesGuaranteed hours, annual leave and sick leaveTeam events, recognition programs, and rewardsEmployee Assistance Program (wellbeing, financial, legal and more)Refer-a-Friend bonus (up to $2,000)Option to purchase additional annual leaveGenerous paid parental leave

Next Steps

If you have the experience and confidence to thrive in a customer-facing retail setting, we’d love to hear from you. Apply now — we’re reviewing applications as they come in.

As part of our recruitment process, you may be required to complete background checks, including a police check, medical assessment, and/or drug & alcohol testing.

Blackwoods is proud to be an inclusive employer and encourages applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, the LGBTI+ community, and people with disabilities.

📌 Customer Care Consultant - Mackay QLD
🏢 Blackwoods
📍 Mackay