As a CSA, you'll handle customer calls, assist with general enquiries, payment assistance, and provide fast, friendly, and accurate resolutions. Your role is vital in creating positive customer experiences by offering personal and efficient solutions.

Key Responsibilities

- Respond to a variety of customer general enquiries via phone.
- Accurately update customer information in internal systems.
- Take ownership of customer issues and follow through to resolution.
- Communicate clearly and empathetically in fluent English.
- Collaborate with team members to resolve enquiries efficiently.
- Maintain high levels of professionalism and integrity.

What We’re Looking For

- Excellent spoken and written English communication.
- Professional, courteous, and customer-focused demeanour.
- Ability to work in a fast-paced team environment.
- Entry-level applicants are welcome – full training provided.





Why Join Firstsource

- Great CBD location with easy public transport access.
- Supportive, inclusive team culture with learning opportunities.
- Career growth into WFM, Trainer, Team Lead roles.
- Performance-based incentives and recognition programs.
- Be part of a global company that lives by its values – REACCH.

Type

Full time On Site

Eligibility

Applicants must have full working rights in Australia or at least 2 years left on their current full working rights VISA.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels.

#J-18808-Ljbffr

📌 Customer Support Associate (Melbourne)
🏢 Firstsource
📍 Melbourne