Join the Leadership Team at One of Mackay's Favourite Venues

The Metropolitan Hotel is a well‑loved hospitality destination in Mackay and part of the Australian Venue Co. network. We're on the lookout for a reliable, hands‑on Duty Manager to join our leadership team and help drive great guest experiences across the venue. This is a fantastic opportunity for a hospitality leader who enjoys variety, thrives on the floor, and wants to build a long‑term career with a growing venue group.

Key Responsibilities

- Oversee day‑to‑day floor operations
- Lead, support and motivate the team during your shift
- Ensure high standards of guest service, presentation and compliance
- Manage guest feedback and resolve issues professionally
- Support cash handling, reporting and venue security procedures
- Ensure RSA and other compliance obligations are met at all times
- Work closely with the Venue Manager and broader leadership team

What We're Looking For





- Previous experience in a Duty Manager or supervisory hospitality role
- Current RSA
- Solid leadership and communication skills
- Ability to stay calm and solutions‑focused during busy periods
- Flexibility to work a rotating roster including weekends and nights
- A proactive, hands‑on approach and genuine passion for hospitality

Benefits

- Competitive salary package
- Career progression opportunities across Australian Venue Co. venues
- Staff discounts across food and beverage
- Supportive, energetic team culture
- Ongoing training and leadership development

Diversity and Inclusion

Australian Venue Co. promotes a culture of diversity, equity, and inclusion through programs like AVC Pride for LGBTQIA+ support, Her Hospo for empowering women, and a First Nations Committee for reconciliation.

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📌 Duty Manager | Metropolitan Hotel, Mackay (Mackay Regional)
🏢 QUEENSLAND VENUE CO.
📍 Mackay Regional