Senior Learning and Content Advisor

(Policy & Programs / Industry, Customer, Capability & Engagement / Education)

Building Commission NSW

- Grade: Clerk Grade 9/10
- Location: Parramatta, Sydney or Gosford (Hybrid)
- Role Type: Temporary until 1/10/2027 with the possibility of extension

About the Building Commission NSW Building Commission NSW was established after the NSW Government recognised the substantial progress made by Fair Trading and the Office of the Building Commissioner in delivering once-in-a-generation reforms of the building and construction industry. The Commission is not only the industry regulator, but also a collaborator with consumers and industry to ensure standards, capabilities, capacity, and resilience continue to be lifted across the sector to deliver quality homes and meet the state's housing targets.

Building Commission NSW is an outstanding place to work due to its commitment to innovation, collaboration, and professional development. With a focus on transparency and accountability, the commission cultivates a culture if integrity and responsibility.

Those who join the organisation can be confident in contributing to meaningful work that positively impacts the built environment and the greater community, making it an exciting and fulfilling place to build a career.

This is a fantastic chance to join the next phase of the Building Commission within NSW. https://www.nsw.gov.au/housing-and-construction/building-commissioner

Industry, Customer, Capability & Engagement In this role, you will work within the external Education team within the Industry, Customer, Capability and Engagement Directorate. The team delivers high quality online micro-skill modules for the construction industry and digital education resources for traders and consumers.

You will support the development and delivery of education and training products associated with the new legislative reforms with the Building Approvals Framework, including eLearning modules, consumer and trader education, webinar content, user guides, training resources and industry onboarding materials. The role requires the ability to translate complex regulatory, technical and operational information into accessible learning experiences that support capability uplift, user adoption, and industry compliance. You will work closely with internal subject matter experts, key stakeholders and partner agencies across government to transform complex information into effective and engaging learning materials,



supporting the delivery of a significant digital transformation project and cross-agency collaboration initiatives.

Responsibilities include:

- Design and develop a range of learning and support resources, including eLearning modules, webinar content, user guides, training materials, onboarding resources and educational guidance materials.
- Write clear, structured, and engaging learning materials ensuring alignment with learning objectives and audience needs.
- Plan and develop scripts for consumer education videos and other multimedia learning products, ensuring they are engaging, accurate, and concise.
- Develop and deliver webinars, presentations and other virtual learning activities to support industry capability, engagement and onboarding initiatives
- Apply best practice in learning design and instructional writing to create content that is effective, interactive and accessible.
- Collaborate with subject matter experts and stakeholders to extract technical and regulatory information and transform it into engaging learning experiences for a variety of audiences.
- Review, update and maintain education-related website content to ensure information is accurate, current, and aligned with organisational priorities and learning initiatives.
- Write educational guidance materials, briefs and supporting communications to promote and support learning outcomes.

To be successful in this role you will have:

- Experience in instructional design, learning content development, training, or a similar role.
- Experience developing educational content across a variety of formats including eLearning, guides, webinars and multimedia resources.
- Experience writing scripts for video, digital learning, or multimedia content.
- Demonstrated ability to translate complex technical, regulatory or operational information into engaging, learner-friendly content.
- Excellent communication and collaboration skills, with the ability to work effectively with subject matter experts and stakeholders
- Knowledge of adult learning principles, learning design methodologies and contemporary educational practice
- Strong organisational skills and the ability to manage multiple projects and competing priorities simultaneously.




- Preferabley able to use digital learning authoring tools, including Articulate Rise, HowToo or other similar platforms.
- Certificate IV in Training and Assessment (TAE40122 or equivalent) is desirable but not essential.

How to apply

- Submit an up-to-date CV (maximum 5 pages) and a brief cover letter (maximum 2 pages)
- Combine your CV and cover letter into a single document when submitting your application
- Ensure your application clearly outlines how your skills and experience align with the requirements of the role

For any recruitment related queries please contact Talent Advisor, Afrah via [email protected] Salary Grade 09/10, with the base salary for this role starting at 133,348 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Afrah Saied via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Monday, 10th Aug 2026 (09:59am)

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on [02 8276 8130](tel:02 8276 8130) or [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

📌 Senior Learning and Content Advisor (Parramatta)
🏢 NSW Department of Customer Service
📍 Parramatta