Overview

The Senior Manager M365 and Collaboration Platforms is accountable for the end‑to‑end strategy, performance, security, compliance, enhancement, adoption, and user experience of BOQ Group’s Microsoft 365, collaboration, and communications platforms. This role provides senior leadership across the full Microsoft 365 ecosystem, enterprise audio and video conferencing and meeting room technology, the Group’s knowledge and work management platforms (Confluence and Jira), and corporate telephony, ensuring these critical services enable contemporary, secure, and productive ways of working.

Responsibilities

As the platform owner, you will define and own the service strategy, operating model, and roadmap, ensuring disciplined service management and continuous improvement across all platforms.

You will drive service outcomes through strong governance, including SLAs, SLOs and experience‑led measures, chairing service reviews and risk forums, leading major incident and problem management, and governing change and release readiness.





Working closely with Cyber Security, Risk & Compliance, delivery partners, and business stakeholders, you will maintain robust controls while maximising value realisation across the Group.

You will champion customer‑centric design, standardisation, and adoption to uplift the digital employee experience. This includes governing Microsoft release cycles, driving behavioural change through structured adoption programs, and ensuring changes are assessed for risk, compliance, and user impact before deployment.

You will also lead the governance and continuous improvement of unified communications, meeting room technologies, and knowledge management platforms, ensuring reliable, consistent, and scalable experiences for all users.

Through strong people leadership and vendor management, you will lead high‑performing teams and partners, optimise platform value and cost, and embed BOQ Group

📌 Senior Manager& Collaboration Platforms (City of Sydney)
🏢 Boq Group
📍 City of Sydney