Role: Senior Privacy Advisor

Grade: Service NSW Grade 9/10

Employment Type: Fulltime, Ongoing

Location: Sydney (other locations may be considered). Hybrid working 2 days per week in an approved office

This role sits in the Service NSW privacy team within the broader Enterprise Risk and Enablement Division.

About the team

You will be part of a team of motivated privacy professionals that supports Service NSW to understand and implement privacy obligations. Senior Privacy Advisors are responsible for delivering privacy advisory output across assigned Service NSW products and projects, with support from the Privacy Managers.

The privacy team engages and works with all parts of Service NSW, our partner agencies and across the multiple channels that our customers use. We help the Service NSW understand their obligations when dealing with personal information. We develop a range of assessments, materials and frameworks that guides how privacy operates in Service NSW, and how we protect the information we handle.

Your day-to-day

On a day-to-day basis you will engage and work with all parts of Service NSW and the multiple channels that our customers use. The privacy team supports a very agile, fast-paced, and collaborative environment across Service NSW.

Senior Privacy Advisors are subject matter experts for assigned specialisations within Service NSW’s privacy program of work, ensuring work is delivered to high standards that meet organisational and government requirements.

This role is expected to use and enhance existing privacy frameworks, tools, templates, and processes to achieve improved outcomes. You will contribute to driving strategic priorities and transformation across the agency to improve privacy awareness, maturity, capability, and cultural uplift.

Senior Privacy Advisors are expected to work independently and provide detailed privacy advice and lead activities such as Privacy Impact Assessments and Privacy Internal Reviews.



You will provide broad advisory support and coaching to Privacy Advisors and co-develop and deliver privacy training and awareness activities. You also support the Privacy Manager and the Director to meet reporting requirements and briefing the Service NSW Executive.

To be successful in this role you will demonstrate:

- Experience as a privacy subject matter expert and a working understanding of applying privacy principles or privacy law to projects and programs of work. Relevant experience in policy, legal, information governance, risk or another regulatory environment may also be considered
- A positive ‘can do’ attitude, ability to build strong relationships and work in a very agile, fast-paced, and collaborative environment to inform decision making and mitigate privacy risks
- Ability to communicate clearly, effectively and in plain English to deliver written reports, presentations and meetings with stakeholders
- Ability to solve complex problems and influence stakeholders – by finding a balance between preserving and ensuring privacy outcomes, and achieving customer and business outcomes
- Ability to collaborate with other business units to gather the information you need, and analyse that information to provide insights and recommendations that inform decision making and outcomes
- A strategic understanding of legal, technological and international developments in privacy
- Tertiary qualifications within a relevant discipline such as law, governance, policy, or risk (this will be an advantage but not mandatory)

To Apply

Please submit your resume (4 pages max) and cover letter (2 pages max) outlining your suitability for the role.





Salary Service NSW Grade 9/10, with the base salary for this role starting at 134,626 base plus superannuation.

Click Here to access the Role Description. For enquiries relating to recruitment please contact Thomas Ting-Shelley via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Tuesday 11th of August at 9:59am

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the prospect to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

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📌 Senior Privacy Advisor (Sydney)
🏢 NSW Department of Customer Service
📍 Sydney