This role will be an immediate joiner to a large scale S360 implementation project for one of Australia's leading education institutes. Short term contract needing someone to deliver functional and business documentation, map data and provide analysis.

Overview

- Experienced Technical BA- Knowledge of CRM and Data Systems, with recent Australian experience
- Requirements to delivery: elicitation, business and functional documentation, data mapping, gap and impact analysis — specs a development team can build from
- Data migration and quality: legacy-to-cloud migrations at high volume, with ownership of profiling, lineage, validation and reconciliation frameworks
- Reporting and analytics delivery: hands-on build of executive-level dashboards and automated data quality monitoring, translating complex data into decision-ready insight
- Integration and AI: Proficient in testing integration and CRM
- UAT and Testing: Able to support test case creation, functional testing and run UAT with the business

Experience

- Demonstrated experience as a Technical Business Analyst with recent Australian experience delivering CRM, customer data and digital transformation projects.
- Strong experience working with Salesforce Customer 360, including CRM processes, customer data management, integrations and supporting end-to-end solution delivery.
- Proven ability to elicit, analyse and document business and functional requirements, producing high-quality artefacts including business requirements, functional specifications, user stories, process maps and acceptance criteria for development teams.
- Extensive experience performing data mapping, gap analysis, impact assessments and defining business rules to support system implementations and enhancements.
- Hands-on experience delivering large-scale data migration projects, including data profiling,



data lineage, cleansing, validation, reconciliation and ensuring data quality throughout legacy-to-cloud migrations.
- Experience developing executive reporting, dashboards and analytics, translating complex data into meaningful insights and implementing automated data quality monitoring.
- Solid understanding of system integration, including API and CRM integrations, with experience supporting integration testing and validating end-to-end business processes.
- Exposure to AI-enabled CRM capabilities and emerging technologies, with the ability to assess business impacts and support implementation initiatives.
- Experience planning and executing User Acceptance Testing (UAT), including creating test cases, coordinating business users, managing defect resolution and supporting successful solution deployment.
- Excellent stakeholder engagement skills, with the ability to work collaboratively with business leaders, developers, solution architects and vendors to deliver business outcomes.
- Strong analytical and problem-solving skills, with the ability to communicate complex technical concepts to both technical and non-technical stakeholders.

MUST HAVE'S

- Immediately available or 1 week notice
- Australian Citizen / full work rights
- Ability to work in officer 2/3 days per week

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📌 Senior Business Analyst - Salesforce (Macquarie Park)
🏢 Ashdown People
📍 Macquarie Park