Build and grow a service department that customers rave about.

Ambience Air is proud to be the largest family-owned and operated air conditioning company in Perth. Specialising in ducted residential systems, we are experiencing rapid growth driven by our commitment to quality workmanship, exceptional customer care, and a genuinely supportive team environment.

We are searching for an ambitious and commercially-minded Service Manager to lead our entire service operation – from managing a team who schedule and dispatch technicians to managing repairs and system upgrades. This is a unique prospect to build a highly profitable, five-star service division within a thriving business. If you are passionate about team leadership, delivering outstanding customer experiences, and driving business growth, we want you on board.

What you will be doing:

- Leading, mentoring, and developing a comprehensive service team across all functions.

- Strategically growing service revenue, expanding recurring maintenance agreements, and driving upgrade opportunities.

- Ensuring rapid response times and maintaining exceptionally high first-time fix rates.

- Taking full ownership of departmental KPIs, profitability, budgeting, and performance reporting, implementing initiatives to improve efficiency and financial outcomes.

- Championing an exceptional customer experience that generates glowing reviews, repeat business and steady referrals.





- Streamlining and optimising department operations utilising our Odoo field service management system.

- Overseeing the scheduling and allocation of technicians and resources to maximise productivity, increase booking capacity, and minimise travel time.

- Developing and implementing systems, processes, and procedures that improve operational efficiency, service quality, and team performance.

- Driving a culture of accountability, safety, continuous improvement, and professional development throughout the Service Department.

What you will bring

- Proven experience successfully leading a service or field team, construction industry experience highly regarded, but not compulsory.

- A strong commercial mindset with a clear track record of growing a service-based business.

- Exceptional people leadership skills coupled with an unwavering focus on the customer.

What is in it for you

- A highly competitive salary, complemented by commissions tied directly to your department's performance.

- Seasonal bonus rewards and engaging regular team-building activities.

- The opportunity to accrue up to an extra week of annual leave each year.

- Birthday celebrations and rewarding end-of-month team incentives.

- Access to modern management systems and leadership that genuinely supports your growth.

- Convenient onsite parking.

- A fantastic, energetic team dynamic complete with daily office camaraderie.

📌 Service Manager (Fremantle)
🏢 Ambience Air Airconditioning
📍 Fremantle