XBC Business Technology is an ICT Solutions provider on the Gold Coast and has been servicing clients here and around Australia for over 35 years. We specialise in Office Technology Products and Services.
We have a position available within our Service Department for a customer service expert with administration experience.
This role involves managing and coordinating a team of Fuji Field Technicians and Delivery Staff. Ensuring their day to day operations run efficiently to achieve customer satisfaction. You will be responsible for organising their schedules, ensuring that service jobs and orders are logged and resolved promptly and accurately.
Data entry is a significant part of the role, requiring accurate input of customer and order details into our system.
Full training will be provided with ongoing team support. Our ideal candidate will be confident, friendly, switched on, helpful with excellent customer service skills.
We offer a modern workplace, centrally located in Bundall with onsite parking. Our office teams are friendly and supportive.
Key responsibilities will include:
- Coordinating a team of technicians and overseeing their schedules/calendars to ensure efficient service delivery.
- Managing the logging and closure of service jobs and orders, ensuring accuracy and timely resolution.
- Ad hoc invoicing tasks
- Liaising closely with admin, service and delivery staff to ensure seamless coordination and communication.
Our ideal candidate will have the following:
- Previous administration office experience
- Excellent customer service skills (written and verbal)
- Organised and the ability to prioritise tasks
- Confident and positive/friendly disposition
- Team player with a flexible approach and can-do attitude
- High computer literacy (Microsoft applications)
- A excellent sense of humour to complement out team
If you meet our criteria, and looking for a fresh start in your career, please apply today via seek or email our Service Manager, Jordi: ***********@xbcbt.com.au
www.xbcbt.com.au
*Only those who have the right to live and work in Australia need apply
📌 Administration / Service Coordinator (Gold Coast)
🏢 XBC Business Technology
📍 Gold Coast
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