About the Chance

This hands‑on role involves guiding customers through the entire admissions process, championing aged care admissions, and ensuring regulatory compliance. The Admissions Coordinator plays a vital role in meeting sales targets and maintaining healthy occupancy levels.

Key Responsibilities

- Provide prompt and courteous customer service to prospective customers, current residents, visitors, and employees.
- Manage the admissions process, including handling enquiries, engaging with referrers, conducting site tours, facilitating pre‑admission discussions, and generating resident agreements.
- Identify, promote, and sell higher everyday living options that meet individuals’ preferences and unmet needs.
- Ensure compliance with managing the customer journey through the CRM system and follow up on all leads promptly.
- Collaborate with Business Development Consultants and Service Managers to identify new referral pipelines and maintain strong referrer relationships.
- Proactively manage the enquiries pipeline to convert enquiries into sales and maintain compliance with internal systems (CRM, eCase, MAC, etc.).
- Foster relationships with respite residents and their families to optimise re‑admission and permanent conversions.
- Assist families and representatives in understanding relevant fees and charges and Mercy Health’s admissions policies, facilitating the completion of admissions paperwork and agreements prior to admission.
- Coordinate the “room turnover” process with site maintenance and cleaners, overseeing tasks such as carpet cleaning, painting,



and setting up display rooms.
- Log resident movements in eCase and liaise with Medicare as needed, such as obtaining remaining respite days.
- Conduct daily site inspections and ensure display rooms are prepared to welcome visitors.
- Discuss Healthy Ageing Services with discharging residents and link them to the appropriate business owner to maximise conversion to other business streams.
- Adhere to and champion Mercy Health admissions processes.
- Provide evidence of or be in the process of obtaining NDIS clearance/ Police Check.

Qualifications & Expectations

- Prior knowledge of Residential Aged Care is desirable.
- Resilient, compassionate, and committed to delivering exceptional patient‑centred care.

Legal and Diversity Statement

Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture. We extend this acknowledgement to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

Mercy Health is an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

Mercy Health Australia is committed to providing compassionate and patient‑centered health services and aged care services.

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📌 Admissions Coordinator (Cairns Regional)
🏢 The Mercy Health Group
📍 Cairns Regional