Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation, leveraging AI‑powered core solutions and agile digital at scale.
Role Description
Delivery Specialist (Order Management) – Melbourne / Sydney
Salary: AUD 90,243– 98,861 Annual Gross (subject to internal enhancements).
Flexible working arrangements (hybrid) reviewed on a case‑by‑case basis.
Roles & Responsibilities
Order Management & Delivery
- Plan and execute fulfillment and delivery projects for enterprise customers.
- Oversee order validation, provisioning, and delivery processes.
- Ensure timely delivery within agreed SLAs and cycle times.
- Identify and resolve roadblocks proactively.
Stakeholder & Communication Management
- Act as the primary contact for internal teams and external stakeholders.
- Maintain strong client relationships and handle correspondence effectively.
- Provide regular progress reports and maintain accurate documentation.
Risk & Process Management
- Identify risks and implement mitigation strategies.
- Support automation initiatives and process improvements.
- Track KPIs such as delivery timelines, SLA adherence, and customer satisfaction.
Technical Expertise (Added Advantage)
- Basic understanding of Routing/Switching and SD‑WAN technologies (Cisco Viptela & VMware Velocloud).
- Knowledge of Cisco & Juniper products and LAN/WAN technologies.
- Knowledge of IP/MPLS, Ethernet, and protocols (BGP, OSPF, EIGRP, STP, VLANs).
- Familiarity with IP services (IPv4/IPv6, VPN, QoS, SNMP) and wireless LAN technologies.
Required Skills & Experience
- Minimum 4 years of experience in Order Fulfillment and Order Management.
- Robust understanding of telecom fulfillment and delivery processes.
- Experience in enterprise customer projects within the telecom domain.
- Proven experience managing medium to large‑scale projects.
- Familiarity with Agile/Waterfall methodologies.
- Excellent communication and stakeholder management skills.
- Strong analytical and problem‑solving abilities.
- Proficiency in MS Project, JIRA, ServiceNow (preferred), Salesforce and reporting tools.
Certifications (Preferred)
- ITIL v4
- Prince2 for project management.
- CCNA for technical expertise.
Additional
- Excellent customer‑facing skills.
- Excellent written and verbal communication skills.
- Strong attention to detail and outstanding analytical and problem‑solving skills.
Benefits
- Income Protection Insurance
- Paid Parental and Volunteer leaves
- Employee Assistance Program (EAP)
- Flexible working arrangements (hybrid) reviewed case‑by‑case
- Health Insurance Discount and Well‑being Program
- Access to Fitness and Gym Memberships
- Salary packaging and novated leasing
Equal Prospect Employer
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.