Student Services | UniSC Moreton Bay, Petrie Level 4, $76,275 - $80,218 p.a., plus up to 17% employer superannuation Full-time (36.25 hours per week), fixed-term appointment until late Dec 2026 The Opportunity At UniSC, we're committed to transforming lives through learning and knowledge,

and Student Services is at the heart of delivering an exceptional student experience. As part of the Deputy Vice-Chancellor (Academic) portfolio, Student

Services supports student success, engagement and retention by providing high-quality advice and support from first enquiry through to graduation. In this role, you will be the first point of contact for prospective and current students, delivering responsive, student-centred assistance across phone, email and face-to-face channels. Working as part of a collaborative and high-performing team, you will connect students with the information, services and specialist support they need, contributing to a positive student experience and helping students thrive throughout their journey at UniSC.

You will Effectively manage student matters received via phone, email and face to face inquiries; Proactively refer students to relevant specialist staff and follow up if required; and Establish and maintain effective relationships with students, staff and clients through skilled communications and efficient use of electronic records systems. About you You are a customer-focused professional who is passionate about delivering exceptional service and creating positive experiences for every student. With strong communication and interpersonal skills, you build trust quickly, respond with empathy and professionalism, and confidently support people from diverse backgrounds.

Calm under pressure and highly organised, you can effectively manage competing priorities, solve problems, and navigate sensitive situations with sound judgement. Your collaborative approach, resilience and commitment to service excellence enable you to thrive in a fast-paced environment while making a meaningful contribution to student success.

You will possess

Completion of an Associate Diploma, combined with experience in a customer focused environment, or an equivalent combination of relevant experience, education, and training; Demonstrated experience and ability to recognise and respond appropriately to a range of student’s inquiries; Excellent interpersonal and communication skills, with the ability to display high levels of empathy and effective conflict resolution skills, whilst maintaining confidentiality; A high level of digital literacy including experience with CRM systems; An ability to build strong relationships with internal and external stakeholders; Excellent analytical and problem-solving skills with the ability to use initiative, develop effective solutions and attend to multiple priorities and conflicting deadlines; and An understanding of the challenges that might arise supporting students in distress.



Don't meet every requirement? At UniSC, we understand that your work and life experiences can be just as valuable.

If you're excited about this role but your

CV doesn't align perfectly with our position description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities. UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities,

women in STEM, First Nations Peoples, and individuals of diverse cultures,

genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context.

For additional support during the application process, please contact us at [email protected] [[email protected]] or call +61 7 5430 2830.

How to apply All applications must be lodged through our website. To apply please visit our website at: Careers at UniSC [https://www.usc.edu.au/about/careers-at-unisc] Applications for this position close midnight, Sunday 16 August 2026.

Position description: Download File

[https://static.pageuppeople.com/static/people/icons/icon_file_small.gif] 494755_Service

Centre Assistant.pdf

[https://secure.dc2.pageuppeople.com/apply/TransferRichTextFile.ashx?sData=UFUtVjMtoU1iA_P-RHMqp4gduILUCmlo2giv5CETdiq6ZKz2huSbQo7-9BKrLkL_0OfwJoAVvsJQEUUhvhi31M5rIvRdWDapflwvqmKwEbN476-fhg67VpNu5CwCv48pYShfogTCOxyULK3KqopwybRV9RmOng%7e%7e] Your completed application must include:

a resume, noting your application will be reviewed in alignment to the specified selection criteria as outlined within the position description. There will be opportunity within the application form to also include supporting documentation should you wish. Further information regarding how to prepare your application is available on our website: Join our team. [https://careers.usc.edu.au/join-our-team] Have questions or want to know more?

For a confidential discussion, please contact: Mr Joseph Del Vecchio

Team Leader, Service Centre - Student Services

Phone: 07 5456 3419

Email: [email protected] [[email protected]] We would love the opportunity to get to know you better, but we know it works both ways. To get to know a little more about us, visit us at: Welcome to UniSC

[https://www.usc.edu.au/about] and LinkedIn Life

[https://www.linkedin.com/school/university-of-the-sunshine-coast/life/] UniSC values a diverse and talented workforce and invites applications from candidates who already have legal work rights in Australia.



UniSC does not accept unsolicited applications. For agency inquiries, contact [email protected] [[email protected]] Discover UniSC [https://www.usc.edu.au/about/careers-at-unisc/discover-unisc] We’re all about doing work that matters, connecting with excellent people, and being part of an incredible journey.

While we’re not the largest university, we are one of the fastest growing in Australia, now with over 2,000 staff across five campuses in South East Queensland and an expanding presence in major capital cities, and we’re making a big impact every day through ground-breaking research, a strong commitment to sustainability, high-performance sport, and award-winning alumni. We are committed to delivering high-quality research and teaching that address major global and regional challenges, with established and emerging strengths in sustainability, environmental systems, biodiversity, aquaculture, preventative health and regional resilience. Our research excellence is internationally recognised through strong performance in global benchmarking, including leading rankings in the 2025 Times Higher Education (THE) Impact Rankings for “Zero

Hunger,” “Climate Action” and “Life on Land.” UniSC is also recognised for its teaching excellence, with a strong emphasis on student success, innovative and engaging learning experiences, and strong graduate outcomes that equip learners to make meaningful contributions in their chosen fields. As the only university operating within three UNESCO Biosphere Reserves and a UNESCO World Heritage

Site, UniSC is uniquely positioned to leverage its natural environment to advance impactful research, teaching and partnerships that support sustainable futures, with sustainability embedded across all aspects of our teaching,

research and operations. We foster a collaborative and supportive environment that encourages continuous professional development and provides the tools and resources to grow your career. We value the contributions of every team member and the role they play in our culture and success.

We’re not afraid to do things differently, and we’re looking for people who share our values and want to be part of a team working together to make a meaningful difference to local and global challenges. Our Culture [https://www.usc.edu.au/about/careers-at-unisc/our-culture] &

Benefits

Our collaborative, passionate and welcoming culture is what really sets us apart.

Modern teaching & research facilities.

Professional development and career pathway opportunities.

We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE) [https://www.usc.edu.au/about/diversity-and-inclusion/gender-equity/sage-athena-swan] initiative.

Flexible work arrangements & generous leave options.

Salary packing options + 17% Super.

- EAP, fitness passport & discounted private health.

📌 Service Centre Assistant (Caboolture)
🏢 UniSC
📍 Caboolture