Ready to move away from chairside dental assisting?

National Dental Equipment is seeking an experienced dental professional to join our growing customer service and eCommerce team.

This is an excellent opportunity for a Dental Assistant or Treatment Coordinator who enjoys working with dental products and customers but is ready to transition into a skilled, non-clinical career.

The role combines customer service, online order processing, sales administration, product data management and eCommerce support.

A significant part of the position involves working with online order entry and quoting systems, spreadsheets, manufacturer price lists and detailed product information. The successful candidate must have a genuine interest and aptitude for working with technology and be comfortable entering, reviewing, comparing and updating product and pricing data accurately.

About National Dental Equipment

National Dental Equipment is a growing Australian dental sales and equipment company supplying dental practices, hospitals and healthcare organisations with high-quality dental equipment, instruments and consumables.

Our national online store is supported by an experienced team with extensive knowledge of dental equipment, clinical products, eCommerce and customer service.

The position is based at our Morningside facility and reports directly to the Customer Relationship Manager.

About the Role

Working closely with the Customer Relationship Manager, Dental Equipment Specialist, Warehouse and Purchasing teams, you will help ensure customer orders are processed accurately and customers receive timely, knowledgeable and professional assistance.

Your responsibilities will include:

Customer Service and Order Processing

- Reviewing and processing orders received through the National Dental Equipment online store.
- Entering telephone, email and customer purchase orders into our business systems.
- Confirming product details, quantities, pricing, delivery requirements and customer account information.
- Responding to customer enquiries by telephone, email and through the online store.
- Providing order confirmations, delivery information and status updates.
- Following up incomplete orders, unavailable products, alternatives and backorders.
- Liaising with the warehouse regarding product availability, dispatch priorities and delivery requirements.
- Assisting with returns, credits, exchanges and warranty enquiries.




- Building positive and professional relationships with dental practices and healthcare customers.

Dental Product and Sales Support

- Using your dental industry knowledge to help customers identify commonly used products, instruments and consumables.
- Assisting customers to navigate the online store and locate suitable products.
- Supporting the Customer Relationship Manager and Dental Equipment Specialist with customer enquiries, quotations and sales administration.
- Preparing product information, quotations and order documentation.
- Following up quotations and customer enquiries.
- Referring technical equipment or specialist clinical enquiries to the appropriate team member.
- Developing a strong working knowledge of the National Dental Equipment product range.
- Participating in supplier, product and systems training.

Product Data and Manufacturer Pricing

- Entering and updating manufacturer and supplier pricing in our business and eCommerce systems.
- Using spreadsheets to review, sort, filter, compare and update product and pricing information.
- Assisting with the import and manipulation of manufacturer price lists.
- Identifying pricing changes, discrepancies, missing information and potential data errors.
- Ensuring updated manufacturer pricing is accurately reflected in our internal systems and online store.
- Maintaining accurate product codes, cost prices, selling prices, descriptions and product information.
- Carefully checking pricing changes before they are published or used for customer orders.
- Updating information for discontinued, replaced, superseded or temporarily unavailable products.
- Reporting website errors, pricing discrepancies and missing product information to the eCommerce team.

About You

You may currently be working as a Dental Assistant or Treatment Coordinator and be looking for a new direction within the dental industry.

You will ideally have:

- Two to three years of experience in the dental industry.
- Practical knowledge of dental terminology, instruments,



consumables and dental practice operations.
- Strong customer service and communication skills.
- A genuine interest and aptitude for working with computers, online sales systems and technology.
- Strong data-entry skills and a high level of accuracy.
- Confidence using email, web-based systems and Microsoft Office.
- The ability to use spreadsheets to accurately sort, filter, compare and update data.
- Good numerical skills and the ability to identify pricing or product discrepancies.
- Strong organisational and time-management skills.
- The ability to manage multiple orders, customer enquiries and competing priorities.
- A professional, helpful and solutions-focused approach.
- A willingness to learn about dental equipment, technology and eCommerce systems.
- Experience working with dental equipment, surgical products, instruments, infection-control products or dental consumables would be highly regarded.
- Experience using Excel, eCommerce platforms, inventory systems, customer relationship management systems or manufacturer price lists would also be advantageous.

Personal Attributes

We are looking for someone who is:

- Friendly, professional and confident when communicating with customers.
- Accurate and methodical when entering and reviewing information.
- Comfortable working with spreadsheets, product codes and detailed pricing data.
- Patient and thorough when completing detailed or repetitive data-entry tasks.
- Proactive in following up orders and customer enquiries.
- Comfortable asking questions and committed to ongoing learning.
- Able to recognise when specialist technical or clinical advice is required.
- Reliable, organised and accountable.
- Interested in developing a long-term career within the dental equipment and eCommerce industry.

Why Join National Dental Equipment?

- Transition from clinical dental work into a professional, non-clinical career.
- Continue using the dental knowledge and experience you have already developed.
- Receive product, supplier and systems training.
- Work alongside experienced dental equipment, customer service, sales and eCommerce professionals.
- Develop skills in customer account management, product specialisation, eCommerce, equipment sales and product administration.
- Build a long-term career within the dental sales and equipment industry.

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📌 Dental Assistant: Looking for a career change into e-commerce and customer support assistant (Queensland)
🏢 National Dental Equipment
📍 Queensland