Emergency Department Clerk

The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards.

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

About The Role

Various permanent part time positions are available within the Emergency Department (up to 124 per fortnight are available) at The Royal Children's Hospital.

You will be responsible for providing front line customer service for patients and families presenting to the Emergency Department and clerical support to the clinical team. You are required to provide a range of administrative tasks such as telephone enquiries, appointment scheduling, patient registration and liaising with various medical professionals and other stakeholders.

The classification for this role is AO21-AO25 ($69,438.72 - 76,764.48 per annum pro rata)

What You'll Achieve

- Develop and maintain strong working relationships and key internal and external stakeholders




- Contribute to the continous improvement of processes and procedures within the department to assist in effective and efficient operations
- Work collaboratively within a multidisciplinary team to ensure efficient and effective service delivery

Your Skills And Experience

- Strong customer service focus
- Demonstrated ability to work and contribute as part of a team
- Willingness to learn various computer applications, including Microsoft office programs
- Proven ability to multitask and prioritise
- Professional and positive attitude

Key Role Details

- Variety of shifts including nights and weekends
- Hub of the medical precinct & leading Children's Hospital
- Fabulous employee benefits including salary packaging and onsite parking

About The Emergency Department

The Emergency Department at The Royal Children's Hospital provides urgent medical care to children and adolescents. The Department operates 24 hours a day, seven days a week. Approximately 90,000 patients, ranging from newborns to teenagers, are seen each year. The Department is staffed by medical, nurse practitioners, nursing, clerical, allied health (eg social work, mental health workers etc.) and administrative staff as well as ward services assistants. The clinical area has four Resuscitation rooms, 26 cubicles / rooms, four Procedure rooms and is closely associated with the Medical Imaging and Dolphin - Medical Short Stay Unit.

What We Offer

- Salary Packaging – Increase your take home pay!
- Employee Assistance Program
- Culture of continuous improvement

Other Requirements

- Current National Criminal Record Check, or willing to obtain




- Valid Working with Children Check
- Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer staff perks such as discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital. Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption, and offers of employment are conditional on successful completion of background checks including reference checks.

Contact

For more information about this position please contact Ginnine Heaney, Clerical Administraion Manager Ph: 9345 7958 Email:

Applications close 13 August 2026

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📌 Emergency Department Clerk (Melbourne)
🏢 The Royal Children'S Hospital
📍 Melbourne