Solution Specialist – Clinical eSource Platform
Location: Sydney or Melbourne
Experience Required: 5+ years
We are seeking a Solution Specialist to serve as a SaaS implementation and support expert for IQVIA’s Clinical eSource Platform. In this role, you will partner with early-phase CROs and Sponsors to drive successful platform adoption, delivering high-quality support, training, and implementation expertise.
This is a client-facing position ideal for someone with strong clinical trial experience, technical aptitude, and a passion for problem-solving in a rapid-paced environment.
Key Responsibilities
Support the implementation and ongoing use of IQVIA’s Clinical eSource Platform across early-phase studies
Develop deep subject matter expertise across platform capabilities (recruitment, study design, data collection, reporting)
Own and manage customer service desk tickets, ensuring timely resolution within SLAs
Partner with cross-functional teams (Engineering, Product, Sales, and Project Management) to deliver effective solutions
Lead client onboarding activities, including:
Delivering product training and instructional workshops
Running status meetings and tracking implementation progress
Gathering requirements for configuration or enhancements
Troubleshooting issues and proposing practical solutions/workarounds
Provide ongoing technical support and best practice guidance to clients
Participate in audits, demos, and commercial activities (e.g., RFIs) as an eSource SME
Contribute to documentation, testing, and validation of new product features
Manage multiple priorities in a dynamic, customer-facing environment
Travel to client sites as needed for key milestones (e.g., go-live, training)
Required Skills & Experience
Bachelor's degree in relevant field
5+ years’ experience in an early-phase clinical research environment
Hands-on experience with eSource, EDC, or eCRF systems
Experience using ClinSpark ideal
Strong technical aptitude with ability to quickly learn new platforms
Proven experience troubleshooting complex technical issues
Excellent communication skills, with the ability to explain technical concepts to non-technical users
Strong time management and prioritisation skills
Ability to work independently and take ownership of deliverables
Experience in a client-facing or customer support role
Strong collaboration skills across cross-functional teams
Experience configuring or designing eSource data collection systems
Hands-on study floor experience, including electronic data capture
Experience working with clinical stakeholders (physicians, nurses, coordinators, data managers)
Training or instructional delivery experience
Why Join IQVIA?
At IQVIA, you’ll be part of a global leader in clinical research and healthcare technology, working on innovative SaaS solutions that advance clinical trials and improve patient outcomes.
If you are interested please apply with your resume. If you are successful you will receive an email to complete an online assessment.
Candidates who pass this assessment will be contacted direct by the IQVIA Recruiter to discuss.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
📌 Solution Specialist (Sydney)
🏢 Iqvia
📍 Sydney