Bayside Geelong Hotel & Apartments is one of Geelong's leading accommodation destinations, offering 110 hotel rooms and apartments, Franca's Ristorante, conference and event facilities, fitness centre, pool and sauna facilities, all conveniently located on the Geelong waterfront.
We're looking for an enthusiastic and customer-focused Guest Service Agent to join our team on a casual basis. This is a dynamic, multi-skilled role that combines Front Office Reception and a little Food & Beverage service, providing variety and the opportunity to create exceptional guest experiences every day.
About the Role
As a Guest Service Agent, you will be responsible for delivering outstanding service across all guest touchpoints. You'll ensure every guest enjoys a warm welcome, seamless stay, and memorable departure while supporting the hotel's revenue goals through upselling and guest engagement initiatives.
Key Responsibilities
Guest Experience
- Welcome, check in and check out guests efficiently and professionally
- Deliver exceptional customer service
- Respond to guest enquiries and resolve issues promptly and professionally
- Maintain high presentation standards throughout the property
Reservations
- Manage reservations within the Property Management System (PMS)
- Process payments, charges and invoices accurately
- Complete daily operational tasks
About You
You are passionate about hospitality and thrive in a fast-paced environment. You enjoy interacting with people, can remain calm under pressure, and take pride in delivering exceptional service.
Essential Requirements
- Current RSA Certificate
- Excellent communication and interpersonal skills
- Strong customer service focus
- Exceptional attention to detail
- Strong organisational and time management skills
- Ability to work collaboratively within a team
- Intermediate Microsoft Office 365 skills
Desirable Experience
- Previous experience in hotel reception, hospitality or guest services
- Experience with Opera Cloud PMS or similar hotel management systems
- Certificate III in Hospitality
- First Aid Certificate
- Current Police Check
Why Join Bayside Geelong?
- Work in a well-established waterfront hotel and hospitality venue
- Join a supportive and collaborative team culture
- Ongoing training and development opportunities
- Discounted stays in Choice Hotels worldwide
- Be part of a business committed to delivering exceptional guest experiences
Apply Now
If you're passionate about hospitality, enjoy creating memorable guest experiences, and want to be part of a energetic Geelong hotel team, we'd love to hear from you.
Apply today with your resume and a brief cover letter outlining your hospitality experience and availability.
📌 Guest Service Agent (Warrnambool)
🏢 Bayside Geelong Hotel & Apartments
📍 Warrnambool
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