The Telemarketing Manager is responsible for leading, inspiring, and managing a team of telemarketing representatives to achieve lead generating and targets while maintaining exceptional customer service standards. This role focuses on driving performance through coaching, training, performance management, and continuous improvement of lead generation processes.

Key Responsibilities
Leadership

- Lead and inspire a team of telemarketing consultants to consistently achieve and exceed targets.

- Develop daily, weekly, and monthly strategies aligned with company objectives.

- Monitor performance and implement action plans to improve results.

- Conduct regular meetings to communicate goals, updates, and best practices.

Team Management
- Recruit, onboard, and train new representatives.

- Provide ongoing coaching, mentoring,



and performance feedback.

- Conduct regular one-on-one performance reviews.

- Manage attendance, scheduling, and workforce planning.

- Foster a positive, high-performance culture focused on accountability and teamwork.

Personal Attributes

- Results-driven and commercially focused.

- Positive, energetic, and resilient.

- Excellent organisational and time management abilities.

- Professional, ethical, and customer-focused.

- Adaptable and committed to continuous improvement.

Working Conditions

- Office-based within a telemarketing call centre environment.

- Standard business hours

📌 Telemarketing Manager (Gold Coast)
🏢 Important Business
📍 Gold Coast