Rare opportunity to join a small, Australian owned and operated tourism company. Coordinate the end-to-end planning and delivery of shore excursions for cruise ship passengers.
GROUND OPERATIONS COORDINATOR | CAIRNS or DARWIN
Who are we?Shorex Australia is a truly local, Australian owned and operated Inbound Tour Operator specialising in shore excursions and land programmes for cruise lines visiting Australia, giving guests the opportunity to discover Australia’s natural wonders, cultural attractions and iconic destinations. Recognising the importance of sustainable tourism, we cultivate strong partnerships with local communities, businesses, and authorities, allowing us to create shore excursions that not only delight guests but also positively impact the destinations they visit.
The opportunityReporting to the General Manager, this hands-on role will prepare and co-ordinate our shore excursion programmes in Australian ports, delivering exceptional experiences for our cruise line partner’s guests. Based in either Cairns or Darwin you will work from home with the flexibility to travel to ports across QLD and the NT on port days.
Key responsibilities of the role:ADMINISTRATION – Manage a broad range of administrative responsibilities to ensure the smooth preparation of shore excursions. These include responding promptly and accurately to rate requests from cruise line partners, handling incoming shore excursion bookings, and efficiently managing tour allotments. The role also involves building new tours into the reservation system and overseeing presales and waitlists to maximise guest participationSUPPLIER COMMS - Work closely with our suppliers to schedule and confirm tour allotments, provide regular sales updates and coordinate operations on tour daysRECRUITMENT - Book and coordinate Tour Guides to ensure they are prepared for the delivery of their assigned programsGROUND OPERATIONS - Attend cruise ship calls to coordinate the Shore Excursion program and oversee the operations,
including managing tour guides, coaches and suppliers to ensure the programme is delivered to a high standardCONTRACTUAL OBLIGATIONS - Ensure all services are booked and delivered to our clients to meet contractual obligationsRELATIONSHIP MANAGEMENT - Create and maintain strong working relationships with cross-functional teams and key partnersPRODUCT DEVELOPMENT – Be on the lookout for current product for future itineraries
Qualifications, skills & experience You will be a highly motivated team player, preferably with a tertiary qualification in tourism and a minimum 2 years’ relevant experience. Your detailed approach to delivering ground operations, plus relevant travel industry experience will see you thrive in this dynamic role.
You will have:Sound knowledge of Australian ports & citiesExperience providing logistical or operational service within cruise or tourismExcellent operational skillsHigh level of attention to detailStrong administrative skills and the ability to learn new systemsExcellent verbal and written communication skillsProven ability to work under pressureAvailability to work flexible hours – during high season weekend work and interstate travel will be required
What we offerThis is a unique opportunity to join a growing Australian company operating in one of the world’s fastest growing tourism sectors and be rewarded with a great team culture, competitive remuneration, annual bonus and the flexibility of a hybrid role.
Need to knowYou will need to have relevant tourism experience to be considered. This role would suit candidates with travel industry Ground Ops, events or product experience.The Cairns/Darwin candidate will work from home and be in port on port days We are a small company with an “All-hands-on-deck” approach.Flexibility is required, particularly over the peak summer season where you will be required to be onsite at ports and this may occur over weekends. You will also be required to travel to interstate ports.Confidential applications to Philippa Baker