Legal Services Commission

Job reference: req401 Location: LSC - Adelaide Office - 159 Gawler Place, Adelaide, SA 5000 AUS Job status: Ongoing Eligibility: Open to everyone Applications close: 26/07/2026 at 11:59 PM

The Organisation

Legal Services is passionate about ensuring justice is available and accessible for all South Australians. As the largest legal assistance service in SA, we ensure that South Australians have access to a trusted lawyer when they need help to be heard, and easy ways to learn about their rights and responsibilities, and service to answer any legal questions.

Each year 140,000 South Australians benefit from the services we deliver.

The Opportunity

As the Information Services Operations Manager, you will oversee the end-to-end delivery of operational IT services, ensuring technology platforms, infrastructure and support services meet the evolving needs of the organisation.

You will lead internal service delivery teams responsible for service desk operations, infrastructure management and platform support, while also managing strategic vendor relationships and ensuring compliance with agreed service levels.

Reporting to the Chief Information Officer, you will be a valued member of the Information Services Leadership Team, playing a critical role in advancing our Digital Transformation Program and fostering a high-performing, service-oriented digital culture.

This role combines strong operational leadership with a continuous improvement mindset, driving service excellence, innovation and enhanced user experiences across the organisation.

Salary Range

SS/SM1: $139,538 per annum pro rata plus 12% superannuation and leave loading.

As a not-for-profit organisation,



Legal Services is able to offer its employees attractive salary sacrifice arrangements, including up to $15,900 pre-tax Fringe Benefit Tax (FBT) year for general living expenses.

Term of Employment

Ongoing contract at the SS/SM1 classification level.

What You Need for Success

The ideal candidate will:

- Experience in leading, managing and mentoring a team of information technology service staff to set direction, motivate staff and coordinate work.
- Demonstrated experience in transforming and managing significant information technology services in a complex environment.
- Demonstrated experience in delivering and successfully implementing information technology and digital solutions within change programs.
- Experience in managing large and complex outcome-based IT contracts in an outsourced IT environment.
- Exceptional inter-personal skills enabling engagement with all levels of staff and stakeholders across Legal Services, external organisations and other agencies.
- Demonstrated knowledge of key IT management standards, including, but not limited to, ITIL, PRINCE2 and SFIA.

Workplace Benefits

We provide a range of financial and non-financial benefits to our employees that include:

- The opportunity to work alongside passionate and dedicated colleagues in a supportive workplace that is concerned about employee well-being.




- Generous salary sacrifice benefits through Smart Salary (as outlined above).
- Adaptable working arrangements.
- Payment of Practising Certificate for legal staff.
- Payment of relevant Professional memberships.
- Support for employees and their family through our inclusive Employee Assistance Program.
- Supported training and development opportunities in areas including working with vulnerable clients, cultural sensitivity and trauma informed practice.
- Access to a comprehensive in-house legal Continuing Professional Development (CPD) program.
- Contemporary workplace accommodation.
- Career development opportunities within the team and the organisation.
- Payment of employment screening checks.
- Access to Fitness Passport: a workplace health and fitness program that give you and your family access to wide choice of gyms and pools across South Australia.

Next Steps

To apply for this role, you will need to click on the Apply now button. Have your resume, preferably in a PDF version ready to be attached and a cover letter. All applications are to be submitted by 26/07/2026 at 11:59 PM.

Should you require any further information please direct your query to Amanda Rollond, Chief Information Officer on (08) 8111 5***

Please refer to the position description for more detail.

We welcome applications from everyone. We are an inclusive employer, and support diversity and inclusion by recognising our staff for their unique qualities, ideas, and insights.

Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

📌 Information Services Operations Manager (Adelaide)
🏢 Lifetime Support Authority
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