Make a Real Impact with Technology that Enables Better Services

Avivo is a values-driven organization supporting people across Western Australia to live independently and with dignity. We are seeking an experienced Business Systems Lead to provide strategic leadership and operational oversight of Avivo's core business systems portfolio, ensuring technology continues to enable exceptional outcomes for the people, families and communities we support.

This is an exciting opportunity to shape the future direction of key enterprise systems within a purpose-led organization where technology directly supports service delivery, workforce effectiveness and growth.

About the Role

Reporting to the Technology Transformation Lead, you will be responsible for the strategic direction, governance, operations and continuous improvement of Avivo's business systems landscape. You will act as the critical link between business stakeholders, vendors, technology teams and project resources to ensure systems remain reliable, secure, integrated and aligned to Avivo's priorities.

You will work closely with leaders and stakeholders across Avivo to develop systems roadmaps, oversee delivery of improvements, manage operational support and drive initiatives that improve efficiency, user experience, data quality and organizational capability.

Key Responsibilities

- Develop and deliver strategic roadmaps for Avivo's core business systems aligned to Avivo's priorities and compliance requirements
- Work closely with vendors and the business to identify opportunities to improve system capability, automate manual processes, improve data quality and enhance user experience
- Ensure effective day-to-day operation of business systems
- Work closely with infrastructure, cyber security, help desk and vendor partners to ensure reliable and secure systems operations
- Lead, coach and support team members involved in systems administration, support, analysis, testing and continuous improvement initiatives
- Evaluate vendor proposals and provide recommendations balancing value, risk,



feasibility and business alignment

About You

You are a practical and customer-focused systems leader who enjoys partnering with stakeholders to solve business challenges and deliver meaningful outcomes. You combine strong enterprise systems management experience with excellent leadership, communication and relationship-building skills with a practical understanding of how business systems support service delivery, workforce processes, compliance and organizational performance.

You will bring:

- Qualifications in Information Technology, Business Systems, Computer Science or a related discipline or equivalent experience
- Demonstrated experience managing SaaS-based enterprise systems in a complex organizational environment
- Demonstrated ability to build productive relationships with business stakeholders, vendors and technology partners
- Experience translating business challenges into practical technology solutions that deliver measurable value
- Proven ability to develop systems roadmaps and deliver business-aligned improvement initiatives while overseeing operational support, incident management, system administration and data quality initiatives
- Strong understanding of systems governance, cyber security, privacy, access management and change control practices

Why Join Avivo?

- Purpose-driven work that positively impacts people and communities across Western Australia
- Collaborative, values-led culture that genuinely values its people
- Supportive leadership and strong focus on continuous improvement
- Be part of a team where technology enables better outcomes for others
- Salary packing of up to $18,500 and access to everyday savings through Blue Light, HBF, CommBank and Optus
- Flexible working arrangements, such as hybrid working setting and RDO days
- Paid parental leave 10 weeks

How to Apply

If you are passionate about business systems, technology improvement and using your expertise to make a meaningful difference, we'd love to hear from you.

Apply now with your resume and a brief cover letter outlining your experience and interest in the role.

📌 Business Systems Lead (Perth)
🏢 Avivo
📍 Perth