SPL Security Solutions is a leading provider of Locksmith and Electronic Security services. We pride ourselves on delivering exceptional customer service and are looking for a friendly, organised and motivated Service Administrator to join our team.
About the Role
We are seeking an experienced and motivated Accounts Receivable to join our team. This role is responsible for managing the accounts' receivable function while providing administrative support to ensure the smooth day-to-day operation of the business.
The ideal candidate will have a strong background in Accounts Receivable, excellent communication skills, and solid knowledge of Accounts Payables to provide support and cover when required.
Key Responsibilities
- Proactively follow up outstanding customer payments to ensure invoices are paid within agreed trading terms.
- Build positive relationships with customers through skilled phone and email communication.
- Identify customer disputes and work collaboratively to achieve prompt resolution.
- Monitor overdue accounts and report delinquent debtors to management for potential credit hold action.
- Conduct credit checks and risk assessments for new customer applications.
- Create and maintain customer accounts and ensure records remain accurate and up to date.
- Allocate and receipt customer payments accurately.
- Reconcile bank accounts and maintain financial records.
- Prepare debtor reports and assist with month-end reporting.
- Update invoices and customer information through customer portals and online systems.
- Liaise with internal departments to resolve customer account queries.
- Respond to customer enquiries in a professional and timely manner.
- Assist with general administrative and customer service requests.
- Provide support to the Accounts Payable function during periods of leave, increased workload, or as required.
About You
To be successful in this role, you will have:
- Previous experience in an Accounts Receivable position and strong working knowledge of Accounts Payable processes.
- Excellent communication and customer service skills.
- Strong reconciliation and problem-solving abilities.
- High attention to detail and accuracy.
- Ability to prioritise tasks and meet deadlines.
- Proficiency in Microsoft Office, particularly Excel.
- Experience using accounting software or ERP systems.
- A positive attitude with a willingness to support the wider finance team.
What We Offer
- A supportive and collaborative team environment.
- Full-time permanent position Monday to Friday.
- Opportunity to broaden your accounting skills across both Accounts Receivable and Accounts Payable.
If you're a proactive finance professional who enjoys building customer relationships while maintaining strong financial controls, we'd love to hear from you.