Atturra is seeking an experienced Senior ServiceNow Functional Consultant (must have minimum baseline clearance) to join our growing ServiceNow practice. This role plays a critical part in bridging business needs and ServiceNow platform capability, ensuring solutions are well‑designed, user‑focused and aligned to customer outcomes.

Key Responsibilities

- Lead business analysis activities including discovery workshops, stakeholder interviews and requirements documentation.
- Translate business requirements into clear functional designs aligned with ServiceNow best practices and product capabilities.
- Configure ServiceNow applications including workflows and flows, forms, fields, UI policies, notifications, SLAs and related platform features.
- Act as the functional subject matter expert within delivery teams, providing guidance on process design and platform configuration.
- Collaborate closely with technical developers to ensure functional designs are implemented accurately and efficiently.
- Support backlog refinement, sprint planning and acceptance criteria definition within Agile delivery teams.
- Participate in Agile ceremonies including daily stand‑ups, sprint reviews and retrospectives.
- Ensure solutions are scalable, maintainable and aligned with the ServiceNow product roadmap.
- Maintain a solid customer‑centric mindset, ensuring solutions deliver measurable business value and positive user experience.
- Clearly articulate functional decisions, impacts and benefits to both technical and non‑technical stakeholders.

Working Conditions

- Employment Type – Permanent or Contract (candidates that can start soon preferred)
- Office Location – Canberra, Melbourne, Sydney, Brisbane
- Must have baseline clearance minimum

Qualifications

- ServiceNow Domain Experience:
- IT Service Management (ITSM)
- CRM (formerly Customer Service Management – CSM)
- Enterprise Business Suite (EBS)
- Strategic Portfolio Management (SPM)
- Field Service Management (FSM)
- Public Sector Digital Services (PSDS)





- ServiceNow Functional Experience: 5+ years of hands‑on experience implementing and configuring ServiceNow solutions in a functional or consulting capacity.
- Business Analysis Expertise: Strong experience eliciting, documenting and validating business and functional requirements.
- Platform Configuration Skills: Deep knowledge of ServiceNow configuration including workflows/Flow Designer, forms, UI policies, notifications and data relationships.
- Process‑Led Thinking: Solid understanding of ITIL‑aligned and enterprise business processes and how they are implemented within ServiceNow.
- Stakeholder Engagement: Proven ability to work directly with customers, facilitate workshops and manage expectations effectively.
- Agile Delivery: Comfortable working in Agile environments and collaborating within cross‑functional delivery teams.
- Problem Solving: Pragmatic, outcome‑focused approach to designing solutions that balance business needs with platform capability.

Preferred Certifications

- ServiceNow Certified Business Analyst
- ServiceNow Certified Implementation Specialist (ITSM, CRM, HRSD, SPM, FSM or PSDS)
- ServiceNow Micro‑Certification – Flow Designer
- ITIL 4 Foundation

Benefits

- Employee benefits, recognition, and wellbeing platform
- Career growth via succession planning, internal promotions, and mentorship opportunities
- Ongoing investment in professional development through industry and technology certifications, and study assistance
- Mental health support through our Employee Assistance Program
- Support for family and caring responsibilities, including paid parental leave
- Employee referral program, with monetary incentives offered

Commitment to Diversity, Equity, and Inclusion: Atturra is committed to addressing the digital skills gap and championing diversity, equity, and inclusion. We welcome applications from individuals of all backgrounds — including Veterans, Aboriginal and Torres Strait Islander people, people with disability, members of the LGBTQI+ community, culturally diverse individuals, and other underrepresented groups.

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📌 Senior ServiceNow Functional Consultant - NSW / VIC / QLD / ACT (Canberra)
🏢 Atturra
📍 Canberra